VIJI VIJAYARAJAN
Thiruvananthapuram
Summary
Dedicated and results-driven Customer Relationship Manager with over 10 years of experience in cultivating and enhancing client relationships. Proven track record of delivering exceptional customer satisfaction and driving revenue growth. Adept at developing and implementing effective CRM strategies, analyzing customer data, and leading cross-functional teams to achieve organizational objectives. Strong communication and interpersonal skills with a passion for ensuring client success.
Overview
16
16
years of professional experience
Work History
Advance Guidance Cell Manager
Dileep's Arkaiz Study Abroad Pvt Ltd
Thiruvananthapuram
10.2008 - Current
- Assess students' educational backgrounds, career goals, and preferences to recommend suitable options.
- Provide personalized guidance to students on study abroad options, including programs, universities, and countries
- Assist with queries related to courses, admission requirements, and career prospects
Business Development Manager
ABC STUDY LINKS
Ernakulam
06.2024 - 09.2024
- Conducted in-depth research on the German nursing recruitment market, trends, and opportunities.
- Recruited 14 nurses in 3 months for German Language Training and Job.
- Established and maintain relationships with nursing schools, universities, training institutions, and recruitment agencies in Germany.
- Collaborated with hospitals and healthcare organizations in Germany to create placement opportunities.
- Developed and execute business development strategies to achieve recruitment targets.
- Identify new business opportunities and target markets in collaboration with the team.
Central Head - Business Development
Cindrebay School Of Design
Thiruvananthapuram
03.2024 - 07.2024
- Coordinated all the branch operations in Thiruvananthapuram
- Recruit, train, and manage faculty members, ensuring high teaching standards and professional development
- Foster a supportive learning environment, address student concerns, and implement initiatives to enhance student satisfaction and success
- Oversee daily operations, including budgeting, resource allocation, and facilities management
- Lead marketing and outreach efforts to promote the school, attract prospective students, and strengthen the institution's brand
- Build and maintain relationships with industry professionals, partners, and alumni to enhance the school's network and opportunities for students
Team Lead - Customer Relationship Manager
udaan.com
Banglore, Thiruvanathapuram
10.2020 - 02.2023
- Developed and implemented a customer relationship management (CRM) system that improved customer service efficiency by 100%
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Trained a team of customer service representatives on the latest customer service best practices, resulting in a decrease in customer escalations
Customer Relationship Manager
Lit Technologies( Acquired By Udaan.Com)
Thiruvananthapuram
05.2018 - 10.2020
- Developed and implemented customer service policies and procedures that improved customer satisfaction and loyalty
- Developed customer service training materials and conducted training sessions for customer service staff
- Utilized customer feedback to create new products and services that meet customer needs
- Conducted customer surveys and used the results to improve customer experience
- Developed a customer segmentation strategy that led to an increase in overall sales
- Monitored customer service metrics and identified areas of improvement
- Developed and implemented a customer service strategy that resulted in a 98% increase in customer satisfaction ratings(CSAT Survey)
Online Administrator
SISO BOOKS
Thiruvananthapuram
06.2015 - 12.2016
- Monitor and manage the online sales platform to ensure products or services are effectively listed and marketed
- Maintain product listings, including descriptions, images, and pricing
- Implement and update online promotions, discounts, and campaigns to boost sales
- Process customer orders and ensure accurate billing and shipping information
- Coordinate with the logistics team to ensure timely and accurate order fulfillment
- Respond to customer inquiries, concerns, and complaints via email, chat, or phone
- Provide assistance and information to customers regarding products, orders, and returns
Sales Coordinator
ADDON Technologies
Thiruvananthapuram
01.2012 - 04.2014
- Assisted the Owner and sales team with a variety of administrative duties including telephone support, calendar scheduling, document preparation, and general office management functions
- Coordinated activities including marketing, training, and sales
Lab View Trainee
Hirel Fabs
Thiruvananthapuram
03.2010 - 08.2010
- Worked as a Lab View Programmer Trainee
Education
B.Tech -
Musaliar College of Engineering
Pathanāmthitta11.2007
Plus Two -
GHSS KUZHIMATHICAUD
Kollam10.2002
SSLC -
TEMVHSS MYLODE
Kollam03.2000
Skills
- Communication Expert
- Leadership Expert
- Microsoft Excel Expert
- Microsoft Office Expert
- Customer Relations Expert
- Business Development Expert
- Employee training
- Employee hiring
Hobbies and Interests
- Reading
- Social Work
- Travelling
Languages
- English, Highly proficient
- Malayalam, Highly proficient
- Tamil, Highly proficient
- Hindi, Highly proficient
Personal Information
Title: Customer Relations Manager
Timeline
Business Development Manager
ABC STUDY LINKS
06.2024 - 09.2024
Central Head - Business Development
Cindrebay School Of Design
03.2024 - 07.2024
Team Lead - Customer Relationship Manager
udaan.com
10.2020 - 02.2023
Customer Relationship Manager
Lit Technologies( Acquired By Udaan.Com)
05.2018 - 10.2020
Online Administrator
SISO BOOKS
06.2015 - 12.2016
Sales Coordinator
ADDON Technologies
01.2012 - 04.2014
Lab View Trainee
Hirel Fabs
03.2010 - 08.2010
Advance Guidance Cell Manager
Dileep's Arkaiz Study Abroad Pvt Ltd
10.2008 - Current
B.Tech -
Musaliar College of Engineering
Plus Two -
GHSS KUZHIMATHICAUD
SSLC -
TEMVHSS MYLODE
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