Vijit Katyal
Delhi
Summary
Multi-faceted, a dedicated Operations Professional with over 5 years of experience in facilitating Operational Excellency, Customer Service, Banking and Finance, Hospitality, US Staffing. Adept at reaching to a level where my actions impact the organization directly to move forward towards its high potential goals. Proficient in Microsoft office Suite including MS Word, Excel, PowerPoint.
Overview
10
10
years of professional experience
Work History
Associate
Alight Solutions/Guardian India
Gurgaon
10.2023 - Current
- GLOA Case Management experience of clients like Target, AmerisourceBergen, NFI Industries, Shell USA, Randstad , Inspira Health, Flowersfoods, Macy’s Allied Universal and Consumer energy.
- Successfully led the one-time project of paid parental & paid caregiver Leave Change and Reassignment.
- Work on various process improvement and rework reduction idea to make the process smooth.
- Allocating daily Inventory efficiently.
- Walkthrough session of ERL 2 Case Management and LOA BOT to Leadership team
- Presented the spark idea in Spotlight event.
- Performing quality and TAT report Audit of Multiple GLOA Clients
Sr. Representative
Concentrix Daksh India Pvt LTD
Gurugram
01.2021 - 05.2023
- Responding to customer inquiries quickly, directly, and concisely will help with satisfaction ratings
- Maintaining databases and performing updates as necessary to ensure operational accuracy
- Creating reports that provide insight into key data points in MS Excel (VLOOKUP, Hlookup, Pivot table and formulas)
- Communicating results of reports to the managers
- Making PowerPoint presentations
- Updating SOP and maintaining good relations with clients
Senior Associate
Aon Hewitt / PeopleScout India LLP
Gurugram
10.2016 - 12.2019
- Worked in BPO for Recruitment Support
- Requisition creation and external job posting for Marriott open requisitions
- Responsible for Rehire Eligibility check and job posting on franchised locations using Lotus notes, SharePoint, and Service now
- Worked with major clients likes: BMO, Marriott, Children's Mercy, and Sprint
- Worked on various recruitment tools such as Taleo, Avature, Ascendify, Peoplesoft, Springboard, KBR (Brass ring)
- Uploaded SOP and updates on Lotus notes, SharePoint, and Service now
- Audited processed volume and work allocation for the team members
- Updated SOP and maintained good relations with clients
- Team management, Work allocation and Team engagement
- Prepared daily and weekly reports
- MIS Reporting for Team operations
- SLA Management
Process Associate
EXL
Noida
12.2014 - 10.2015
- Monitored all transactions and ensured compliance to quality regulations and maintained effective relationships with clients
- Coordinated with internal and external clients and provided assistance over phone and resolved all queries
- Ensured optimal level of customer services
- Maintained knowledge on all technical information and resolved all issues related to transactions and performed correct and preventive action (CAPA) wherever required
- Managed everyday work activities and informed supervisor appropriately
Education
10th -
10th Passed From CBSE Board, D.A.V.C.P. School
12th -
12th Passed From CBSE Board, D.A.V.C.P. School
Bachelor of Commerce -
Manav Bharti University
Skills
- Good analytical and problem-solving skills
- Good organizational skills
- Problem Solving
- Excellent Customer Support
- Strong ability to use an automated accounting system
- Positive Attitude
- Confident
- Internet Savvy
- Focused approach towards my job
- Keen observer
- Excellent Communication Skills
- Good analytical skills
- Trustworthy
- Multitasker
- Smart working ability
Phone no.
987-319-4126
Full legal name
Vijit Katyal
Personal Information
- Father's Name: Mr. Suresh Katyal
- Date of Birth: 08/22/92
Languages
- English
- Hindi
Accomplishments
- Alight Champion
- Best Employee Award at People Scout
Timeline
Associate
Alight Solutions/Guardian India
10.2023 - Current
Sr. Representative
Concentrix Daksh India Pvt LTD
01.2021 - 05.2023
Senior Associate
Aon Hewitt / PeopleScout India LLP
10.2016 - 12.2019
Process Associate
EXL
12.2014 - 10.2015
10th -
10th Passed From CBSE Board, D.A.V.C.P. School
12th -
12th Passed From CBSE Board, D.A.V.C.P. School
Bachelor of Commerce -
Manav Bharti University
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