Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Project
Timeline
Generic

Vikas Biswas

Lucknow

Summary

Looking for a head start in fashioning a symbiotic career with congenial vibes in a farsighted and growth oriented organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Sales (Business HR Support)

TVS CREDIT SERVICES LIMITED
09.2022 - Current
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Providing Data Support, Presentation Support, Informational reports, Performance Metrics for CPO, CEO & MD Deck.
  • Monthly Business related reports and analysis.
  • Handling attrition prediction & manpower related planning.
  • Preparing monthly and weekly reports for Retail, consumer and commercial.
  • Preparing STAR performance report with action plans for regions.
  • Coordinating with all the regional heads for the rating analysis between high and low performers and providing the improvement plan.
  • Action plans – Issuing the PIP letters and warning letters for low category.
  • Guiding regional managers towards the Targets by updating performance and achievements.

Customer Service Executive

Ecom Express Limited
07.2022 - 09.2022
  • Developed working relationships with external customers while assisting with account management duties.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Reported customer feedback to management.
  • Prioritized Order security, accuracy and on-time pickup and delivery.
  • Support team to work on daily reporting such as inventory report.
  • Lead weekly team meetings and strategy sessions.

Procurement Executive

Indus Towers Ltd (Formerly Bharti Infratel Limited)
08.2017 - 07.2022
  • Procurement Planning & Contract Finalization.
  • Execute the procurement process, including contract negotiation, selection, and management of suppliers.
  • Plan and manage program-level sourcing strategies for resources, products, and services.
  • Identify quality and cost risks in your procurements during planning and execution.
  • Develop and maintain technical knowledge, as well as key relationships with suppliers, to increase the efficiency of procurements.
  • Implement innovation programs that improve the effectiveness of your supply chain and procurement operations.
  • Build and maintain strong relationships with stakeholders in order to respond promptly and effectively to demands for goods, services, or products.
  • Preparing comparative bids, Releasing purchase orders with proper approval.
  • Monitoring & Tracking various KPIs related to SCM & ensure target achievement against the same.

DATA ANALYST /// SALES RETAIL

Dishnet Wireless Ltd (Aircel Ltd.)
02.2015 - 08.2017
  • Preparing &Maintaining MIS of Daily & Monthly Report.
  • Coordination with Zonal team and corporate team for healthy working environment.
  • Managing Company & Franchise channel enrolment & Functioning to support business.
  • Initialization of Business process for related prepaid segments.
  • Unique data resources such as, Pretups, MIS Portal, for business unit on periodic basis.
  • Generating product wise Activation, Primary & Revenue report on daily basis.
  • Tracking of Sales Figure against their targets on daily basis.
  • Helping in F&F Procedure of party at time of Exit.

IT Support

United Business Solution
04.2014 - 02.2015
  • Tracking & Managing all IT policy's Repair & Maintenance all PC's, Laptops etc.

Customer Service Executive

Bharat Sanchar Nigam Limited, BSNL, Roll of SERCO
11.2012 - 03.2013
  • Inbound & Outbound work as Customer Service Executive.

Education

MBA - Operations Management

Swami Vivekanand Subharti University
Meerut
10.2022

Bachelor of Arts -

Kanpur University
Kanpur, India
06.2014

Associate of Science - Intermediate

UP Board
Lucknow India
05.2011

High School Diploma -

UP Board
Lucknow, India
05.2009

Skills

  • Tableau
  • Oracle
  • SAP ERP
  • Microsoft Office Suite
  • Vendor management
  • Cost reduction
  • Cross-functional collaboration
  • Contract Negotiation
  • Project Management
  • Inventory management
  • Microsoft Office Suite

Certification

Diploma in Computer Hardware & Networking from IIJT (Indian institute of job oriented training)

Diploma in Computer Fundamental, MS Office (Word,Excel & Access) & Internet.

Additional Information

  • Father Name : Mr. Shambhu Nath
  • Date of Birth : 29-Nov-1993
  • Marital Status : Unmarried

Project

Cost Save Project:-

Support in Pan India Cost Save Project through Variable Manpower.

Timeline

Executive Sales (Business HR Support)

TVS CREDIT SERVICES LIMITED
09.2022 - Current

Customer Service Executive

Ecom Express Limited
07.2022 - 09.2022

Procurement Executive

Indus Towers Ltd (Formerly Bharti Infratel Limited)
08.2017 - 07.2022

DATA ANALYST /// SALES RETAIL

Dishnet Wireless Ltd (Aircel Ltd.)
02.2015 - 08.2017

IT Support

United Business Solution
04.2014 - 02.2015

Customer Service Executive

Bharat Sanchar Nigam Limited, BSNL, Roll of SERCO
11.2012 - 03.2013

MBA - Operations Management

Swami Vivekanand Subharti University

Bachelor of Arts -

Kanpur University

Associate of Science - Intermediate

UP Board

High School Diploma -

UP Board

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