Vikas Dahiya
Delhi
Summary
Dynamic leader proficient in client relationship management, ensuring long-term partnerships and satisfaction. Drives sales strategies that optimize revenue through effective account management and bespoke client services. Engages clients through high-profile events and personalized experiences, resulting in repeat clientele and positive testimonials.
Overview
11
11
years of professional experience
Work History
Head of Department
Lemon Tree Hotel Dubai
Dubai, UAE
07.2023 - 02.2026
- Coordinated overall hotel operations across departments, driving efficiency and profitability.
- Managed and motivated a large front office team, ensuring smooth day-to-day operations and service excellence.
- Drove sales strategies across room division management, maximizing occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).
- Delivered exceptional guest experiences, resulting in positive testimonials and repeat clientele.
- Managed direct client dealings and account relationships, fostering long-term customer loyalty.
- Ensured customer satisfaction & service recovery, maintaining top-tier guest ratings and reviews.
- Successfully converted business leads into bookings, including corporate tie-ups, groups, and events.
- Achieved and exceeded monthly and annual sales targets, contributing to overall revenue growth.
- Maintained and enhanced hotel brand image on a global scale, ensuring consistent service standards
Manager – Operations & Client Relations
The Circle.Work (Hunch Ventures)
Gurugram, India
07.2022 - 06.2023
- Spearheaded client relationship management for MNCs, enhancing engagement and retention for clients like Adidas, Good Times News, Wendy’s, and Quintessentially.
- Managed 150,000 sq. ft. premium workspace facility, ensuring client satisfaction and identifying upsell opportunities for over 1,500 daily visitors.
- Hosted and sold high-profile events: corporate conferences, wine tastings, art auctions, luxury pop-ups, and networking sessions.
- Led facility and property management, overseeing front office operations, security, housekeeping, and vendor negotiations to maintain service quality.
- Supported real estate expansion opportunities by showcasing properties to prospective tenants and clients
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Assistant Front Office Manager (HOD – Operations)
Aurika Hotels & Resorts
Udaipur, India
09.2021 - 07.2022
- Directed guest experience sales strategies, increasing upselling of premium suites, F&B services, and curated experiences.
- Coordinated destination weddings and luxury events, enhancing property revenue.
- Assisted international VIP clients with property tours, itineraries, and exclusive services enhancing brand reputation.
- Ensured personalized customer engagement, translating into repeat clientele and referrals.
- Collaborated with hotel departments to maintain consistent service levels throughout guest stays.
Assistant Manager
Lemon Tree Premier, Delhi Aerocity
New Delhi, India
07.2017 - 08.2021
- Coordinated cross-departmental sales initiatives for events and conferences, targeting long-stay clientele to maximise revenue opportunities.
- Enhanced guest retention & upselling opportunities through improved service delivery and experience personalization.
- Managed transit and corporate client sales, designing customised stay packages to enhance client satisfaction and loyalty.
Management Trainee – All Departments
Lemon Tree Premier, Hyderabad
Hyderabad, India
08.2016 - 06.2017
Trainee Associate
Taj Palace, Delhi (IHCL)
New Delhi, India
01.2015 - 06.2015
Education
Bachelor of Science - Hospitality
B. SC in Hospitality & Administration
New Delhi01-2016
Skills
- Sales strategy
- Revenue optimisation
- Customer relationship management
- Client engagement
- Upselling techniques
- Brand management
- Operations management
- Performance monitoring
- Training development
- Team leadership
Languages
Hindi
Proficient
C2
English
Proficient
C2
French
Elementary
A2
Timeline
Head of Department
Lemon Tree Hotel Dubai
07.2023 - 02.2026
Manager – Operations & Client Relations
The Circle.Work (Hunch Ventures)
07.2022 - 06.2023
Assistant Front Office Manager (HOD – Operations)
Aurika Hotels & Resorts
09.2021 - 07.2022
Assistant Manager
Lemon Tree Premier, Delhi Aerocity
07.2017 - 08.2021
Management Trainee – All Departments
Lemon Tree Premier, Hyderabad
08.2016 - 06.2017
Trainee Associate
Taj Palace, Delhi (IHCL)
01.2015 - 06.2015
Bachelor of Science - Hospitality
B. SC in Hospitality & Administration