VIKAS GANGADHAR

• Acted as a trusted advisor for global delivery teams across Americas, EMEA and APJ for Infrastructure Manage and Professional services to improve performance and align with strategic business goals.
• Led KPI reporting and analysis across key metrics including P&L, resource utilization, account utilization, customer satisfaction, and project financials—contributing to a 19% increase in delivery efficiency.
• Collaborated with Finance, BI, Enablement, and Resource Management teams to streamline operations and support scalable growth across service lines.
• Designed and implemented analytical dashboards that reduced manual reporting time by 30% and enhanced executive visibility into project health and delivery metrics.
• Represented the team in governance forums, influencing strategic decisions through performance insights and data-driven recommendations.
• Managed end-to-end vendor operations, including broadcasting requirements, coordinating interviews, onboarding processes, contract extensions, purchase orders (POs), and invoice tracking—ensuring timely and compliant execution across delivery functions.

• Enhanced As-built and Remote Connectivity: Improved program to increase efficiency and reduce errors by automating WBS and project linkages.
• Upgraded reporting with additional product details and comments for easier issue resolution.
• Led training sessions and represented team in All Hands meetings to address queries.
• Developed FinancialForce Reports: Generated reports for daily management of FinancialForce projects.
• Created Unity Report for Unity Project delivery.
• Designed proactive validation reports for Remote Connectivity post-configuration.
• Streamlined Install Compliance: Collaborated with teams to refine TLA mapping, reducing non-compliant numbers significantly.
• Developed priority reports for better issue understanding and stakeholder coordination.
• Partnered with Install Base team to update records, further reducing non-compliance.
• Pre-build Process Improvements: Collaborated with Field SAs to update Pre-build Config guides according to product changes.
• Provided technical support for Pre-build generation, including updates and tool usage.

Cummins Migration Consultant: Facilitated live data migration from legacy to new VMAX systems using VPLEX and Recoverpoint.

General Motors Primary Storage Administrator: Oversaw EMC storage arrays including VMAX, DMX, and VNX.

Primary Storage Administrator for GE; Secondary for Rio Tinto

Storage Administrator

• Provided Level 1 Service Request assistance for dial homes across EMC Block level products like Symmetrix and DMX.
• Specialized in resolving Optimizer issues.
• Authored several knowledge base articles.
• Played a key role in the Brown Belt program aimed at reducing dial homes.