Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vikas Jain

Cluster Service & Operations Manager
Ludhiana

Summary

In a lookout for a challenging & rewarding opportunity in an organization wherein I could get more exposure on my career and I can utilize my skills & knowledge which will contributes towards organization growth. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated products & service expertise, including competitive offerings, pricing and market positioning.

Having capacity and capability to work respectfully, effectively and knowledgeably in the society and communities to serve and live with them in every scenario.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Cluster Service & Operations Manager

DCB Bank Limited
Ludhiana,Punjab
04.2019 - Current
  • Team handling and monitoring of excellent customer service by team mates.
  • Participation in marketing programs and motivates team for better selling of financial products.
  • Ensuring the availability of required inventory, display material at branches for customer ease in understanding the products and services.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.

Branch Operations & Administration Manager

HDFC Bank Limited
Ludhiana
02.2008 - 04.2019
  • Being a Branch Operations Manager I was responsible to manage the operational and administration part of the branch.
  • Manage the re-order level of all kinds of inventory items at branch.
  • Responsible for deliverables and timely delivery to the customer for prompt usage by them for day to day transactions.
  • Coordinate with outsourced vendors to maintain the demand and supply.
  • Coordinate with team for motivating them for timely closure of cash counters and service desk post business hours.
  • Maintain an effective tracking system for all marketing activities of branch.

Education

Bachelor of Accountancy - Commerce

Punjab University
Chandigarh,Punjab,India
04.2003 - 09.2006

High School Diploma -

C.B.S.E
New Delhi,India
04.2002 - 03.2003

Matriculation -

C.B.S.E
New Delhi,India
04.2000 - 03.2001

Skills

MS Office, MS Excel & Core Banking Solution (Finware, Flexcube, Finnacle)

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Timeline

Cluster Service & Operations Manager

DCB Bank Limited
04.2019 - Current

Branch Operations & Administration Manager

HDFC Bank Limited
02.2008 - 04.2019

Bachelor of Accountancy - Commerce

Punjab University
04.2003 - 09.2006

High School Diploma -

C.B.S.E
04.2002 - 03.2003

Matriculation -

C.B.S.E
04.2000 - 03.2001

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Vikas JainCluster Service & Operations Manager