Ariba Smart Buy
Vikas Kotian
Senior Analyst – Procure-to-Pay Operations
Bangalore
Summary
Career Objective
To pursue a challenging career in the finance domain where I can apply my hands-on Experience, skills and competencies and contribute constructively for the growth of organization and my career.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Senior Analyst – Procure-to-Pay Operations
Accenture Solutions Private Limited
Bengaluru
12.2016 - 04.2025
- Handled cases related Procure-to-Pay (P2P) related queries, ensuring efficient issue resolution and customer satisfaction via Service now tool.
- Responsible for Reviewing and validating purchase requests by coordinating with vendors to confirm availability, ensuring accurate processing of requests via Ariba SmartBuy tool, and achieving approval within established SLAs.
- Handled chat support via Click-to-Chat tool, providing resolutions for Procure-to-Pay (P2P) related queries, ensuring efficient issue resolution and customer satisfaction.
- Cancelled, closed and edited Purchase Requisitions and Purchase Orders based on requester’s request via SmartBuy Ariba and Oracle tool.
- Assisted requesters on submitting Purchase Requisitions
- Manually created Purchase Order for Contingent worker Purchase Requisitions via Oracle tool.
- Handled email queries related to Purchase order, Purchase Requisitions Shipment status and Vendor on boarding.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Developing and executing strategic sourcing initiatives.
- Review, analyze, route, and resolve sourcing tasks as directed by the senior sourcing Manager.
- Creating RFI and RFP events in Ariba tool after validating BRD templates
- Event creation, building content, Checking status of the suppliers.
- Co- Ordinating with project, CSM and supplier team for timely launch of the RFP event in the tool.
- Draft and lead RFP processes or targeted negotiations.
- Validating supplier responses to the RFI’s.
Accounts Payable Analyst
Accenture Solutions Private Limited
Bengaluru
12.2016 - 04.2025
- Processing of PO Invoices, Non-PO Invoices and Rush invoices
Handling MEC activities (Month End Closure) and Non MEC within the timelines. - Handling Email Queries from Vendors.
- Providing Remittance details of payments to the Vendor.
- Providing Details of Rejection of Payments.
- Performing analysis on Duplicate posting of Invoices.
- Providing invoice status to the vendor.
- Handling urgent queries from the client and the vendor
Handling client calls related to process and queries from Vendors. - Coordinating with clients and following up with them for the overdue and out standings.
- Prepared SLA report in the month end.
- Worked with payment release team on hold and stop payment as per request received by reconciliation team.
- Canceled Cheques as per request received by reconciliation team.
- Expertise in accounts receivable / collections and dispute management.
- Sending reminders for overdue payments and communicating with customers regarding outstanding balances.
- Efficiently monitoring and collecting customer payments.
- Reconciling discrepancies, resolving payment disputes, and negotiating payment terms. Building and maintaining strong customer relationships.
Claim Processing Executive
Hindhuja Global Solutions Ltd (India)
Bengaluru
08.2014 - 10.2016
- Processed health insurance claims for US region
- Handled queries related to supporting documents, claim details related to incomplete claim submission
- Worked with provider to get the supporting documents to process the Claims via email and system generated letter
- Worked with internal team get the required details to process the claim
- Assisted provider on claim submission
- Worked on rejected claims file.
Education
B.COM - B.Com
Mangalore University
Udupi 01.2011 - 01.2014
PUC -
Milagres College
Udupi 01.2009 - 01.2011
SSLC -
Milagres High School
Udupi 01.2006 - 01.2009
Skills
- Procurement process improvement
- Purchase order creation
- Customer service
- Problem-solving
- Decision-making
- Order preparation
- Vendor relationship management
- Invoice verification
- Supervision and leadership
Purchase Order Creation
Invoice Processing
Purchase Requisition creation
Procurement Help Desk
Live chat assistance
Procurement Service Now tickets
Purchase Requisition approval
Procurement Process Improvement
Problem-Solving
Accomplishments
- Received appreciation from customers for providing additional information on problems that may Occur while submitting purchase requisition.
- Received appreciation from customers for assisting them in detail related PR / PO queries and submission.
- Received client appreciation for saving US dollars by taking addition step to check on Taxation part on invoice.
- Supervised team of seven members.
- Resolved product issue through consumer testing.
- PR Review and Approval Process Improvement: Implemented a standardized review process for Purchase Requests (PRs), reducing approval time and improving accuracy.
- Client Query Resolution: Developed a knowledge base for common P2P queries, enabling faster resolution times and improving client satisfaction.
- Process Automation: Collaborated with the IT team to send system generated notification to user in the scenario of PO copy not delivered with solution.
Software
Oracle
Service Now
Smaart Data Entry
Click to Chat
Timeline
Senior Analyst – Procure-to-Pay Operations
Accenture Solutions Private Limited
12.2016 - 04.2025
Accounts Payable Analyst
Accenture Solutions Private Limited
12.2016 - 04.2025
Claim Processing Executive
Hindhuja Global Solutions Ltd (India)
08.2014 - 10.2016
B.COM - B.Com
Mangalore University
01.2011 - 01.2014
PUC -
Milagres College
01.2009 - 01.2011
SSLC -
Milagres High School
01.2006 - 01.2009