A highly motivated and results-driven Manager-Operations with over 10 years of experience in the Subway Restaurant industry. Proven track record of effectively managing multiple locations, improving sales, increasing profitability, and providing exceptional customer service. Skilled in team leadership, training and development, budget management, and operational planning.
Hi, I’m
VIKAS KUMAR
Manager-Operations
Sant Nagar, East Of Kailash New Delhi
Summary
Overview
11
years of professional experience
3
years of post-secondary education
2
Languages
Work History
Subway, Karkardooma ( A Franchise Unit) New Delhi
Operations Manager
06.2018 - Current
Job overview
- Oversee operations of 10 Subway locations, managing team of over 70-80 employees.
- Develop and implement operational plans to achieve sales and profitability goals.
- Conduct regular site visits to ensure compliance with company standards and policies.
- Train and mentor store managers on sales techniques, customer service, and operational procedures.
- Analyze financial statements and key performance indicators to identify areas for improvement.
- Collaborate with franchise owners to develop and implement marketing strategies to increase sales.
- Ensure compliance with health and safety regulations and standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Subway M-Block, Connaught Place (Master Franchise Unit) NEW DELHI
Restaurant Manager
01.2015 - 05.2018
Job overview
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Managed daily operations of high-volume Subway location, achieving consistently high customer satisfaction ratings.
- Trained and developed team of 15 employees, resulting in improved customer service and increased sales.
- Conducted regular inventory checks and maintained accurate records of stock levels.
- Prepared financial reports, including sales and expense reports, and identified areas for improvement.
- Implemented marketing strategies to increase sales, resulting in 25% increase in revenue.
Subway, 52 Community Centre New Friends Colony! (Franchise Unit)NEW DELHI
Assistant Manager
11.2012 - 05.2015
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
JIMS NEW DELHI
HOTEL MANAGEMENT from Food Services Management
04.2008 - 09.2011
University Overview
Skills
Team leadership and management
Additional Information
Additional Information
- Father Name: OM PAL SINGH
- DOB: 20th March 1989
- Material Status : Married
- Nationality: INDIAN
Timeline
Operations Manager
Subway, Karkardooma ( A Franchise Unit)
06.2018 - Current
Restaurant Manager
Subway M-Block, Connaught Place (Master Franchise Unit)
01.2015 - 05.2018
Assistant Manager
Subway, 52 Community Centre New Friends Colony! (Franchise Unit)
11.2012 - 05.2015
JIMS
HOTEL MANAGEMENT from Food Services Management
04.2008 - 09.2011
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