Driving Cars
Vikas Kumar
Ghaziabad
Summary
Proven leader in operational excellence. I spearheaded initiatives at Rashtriya Blood Bank to enhance efficiency and foster a culture of continuous improvement. Expert in acquisition integration and financial management, my strategies significantly boosted customer satisfaction and reduced costs. My leadership also emphasized team empowerment, nurturing professional growth and skill enhancement.
Overview
18
18
years of professional experience
Work History
Executive Director of Operations
Rashtriya Blood Bank
03.2020 - 06.2023
- Improved operational efficiency by streamlining processes and implementing innovative strategies
- Coordinated seamless integration of acquired companies into existing operations while ensuring minimal disruption to ongoing business activities
- Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs
- Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively
Director Operations
Bharat Sewa Blood Bank
08.2016 - 07.2020
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions
- Collaborated with executive leadership on strategic planning initiatives to drive business growth
- Reduced operational costs through effective budget management and cost-saving strategies
- Developed comprehensive training programs for staff, enhancing team performance and skill sets
Business Management
Bhagwan Buddha Charitable Blood Bank
01.2016 - 07.2020
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources
- Outsourced comptrollers for diverse small business clients while overseeing bookkeeping, payroll, tax, business management, operation management and financial management services
- Optimized forecasting with enhanced Software solutions and business management strategies
- Mentored junior team members, contributing to their professional growth and helping them navigate the complexities of international business management
Sales Manager
Bird Automotive
02.2010 - 02.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handling all the test drive facilities to the customer for all the new cars of premium segment of BMW cars ( BMW - 5 Series , 3 Series, 7 Series, 6 Series, X5 Series, X6 Series, X7 Series, 730 Series, 740 Series, 760 Series, GT).
- Well skilled full with the knowledge of the car mechanism and system design.
Sales Manager
Skoda Automobiles, Arshia Motors
01.2007 - 01.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handling all the test drive facilities to the customer for all the new cars of premium segment of Skoda cars ( Laura, SuperV ).
- Well skilled full with the knowledge of the car mechanism and system design.
Assistant Manager
Fair Deals Auto Sales
01.2005 - 12.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Handling all the test drive facilities to the customer for all the new cars of Maruti Suzuki cars.
- Well skilled full with the knowledge of the car mechanism and system design.
Education
Bachelor of Arts - Arts
National Open School
Noida, India 04.2001 -
High School Diploma -
Sarvodaya Bal Vidyalaya
New Delhi, India 04.2001 -
Skills
Acquisition integration
Interests
Driving Cars
Premium Luxury Car
Timeline
Executive Director of Operations
Rashtriya Blood Bank
03.2020 - 06.2023
Director Operations
Bharat Sewa Blood Bank
08.2016 - 07.2020
Business Management
Bhagwan Buddha Charitable Blood Bank
01.2016 - 07.2020
Sales Manager
Bird Automotive
02.2010 - 02.2015
Sales Manager
Skoda Automobiles, Arshia Motors
01.2007 - 01.2010
Assistant Manager
Fair Deals Auto Sales
01.2005 - 12.2006
Bachelor of Arts - Arts
National Open School
04.2001 -
High School Diploma -
Sarvodaya Bal Vidyalaya
04.2001 -
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