VIKAS KUMAR
New Delhi
Summary
Dynamic professional with a proven track record at Samsung India Electronics, excelling in logistics efficiency and inventory control. Expert in ERP and negotiation, achieving significant cost reductions. Adept at optimizing processes and enhancing customer satisfaction through strategic collaboration and automation, driving operational excellence across diverse teams. Team-oriented Warehouse Coordinator committed to exemplary customer service and safe work environments. Maintains secure, orderly and clean warehouse and yard and takes initiative to develop and implement systems, processes and procedures that precisely control inventory. Communicates clearly to all levels and proficiently operates inventory management software.
Overview
15
15
years of professional experience
Work History
Billing & Warehouse Coordinator
Samsung India Electronics Pvt. Ltd.
02.2020 - Current
- Coordinated efforts among sales, operations, production, and warehouse teams to enhance efficiency.
- Managed supply and dispatch planning for Flipkart and Amazon throughout India.
- Optimized logistics processes to reduce costs and improve inventory management.
- Monitored order fulfilment processes to ensure accuracy and timeliness of deliveries.
- Ensured fulfillment accuracy, quality control, and streamlined warehouse operations.
- Collaborated with other departments such as accounting, sales or marketing teams to streamline processes related to inventory control.
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
COCP Analyst
Schneider Electric India Pvt. Ltd.
06.2015 - 02.2020
- Managed telecom operations across 48 offices and 8 entities to ensure seamless service delivery.
- Optimized billing operations for over 9,000 mobile numbers and more than 6,000 data cards.
- Negotiated vendor contracts, achieving annual savings of ₹1.5 CR.
- Implemented automated payroll and clearance processes to improve operational efficiency.
- Maintained accurate records of all data collected during analysis processes.
- Identified opportunities for process improvements across the organisation.
- Analyzed large datasets with statistical methods and software programs.
Billing & Collections
Tata Teleservices Ltd.
10.2010 - 05.2015
- Oversaw billing and payment collection for carrier leased line services.
- Facilitated prompt invoice reconciliation while addressing customer concerns.
- Engaged with major clients including Bharti Airtel, BT Global, and SingTel.
- Implemented customer satisfaction surveys to identify areas for process improvement in billing and collections.
- Supervised staff members providing administrative support services such as billing and collections personnel, front office personnel.
Education
Bachelor of Arts -
Delhi University
School Of Open Learning01-2013
12th -
National Institute of Open Learning
New Delhi01-2009
10th -
Central Board
New Delhi01-2002
Skills
- Enterprise resource planning (ERP)
- Seller portal management (Flipkart, Amazon & Croma)
- Customer relationship management (CRM)
- Spreadsheet analysis with Excel
- Procurement and sourcing
- Supplier relationship management
- Logistics efficiency
- Billing and invoicing systems
- Inventory control techniques
- Warehouse logistics coordination
- Cost reduction strategies
- Automation of processes
- Order processing and fulfillment
- Supply chain optimization
- Negotiation skills with vendors
Languages
- Hindi
- English
Timeline
Billing & Warehouse Coordinator
Samsung India Electronics Pvt. Ltd.
02.2020 - Current
COCP Analyst
Schneider Electric India Pvt. Ltd.
06.2015 - 02.2020
Billing & Collections
Tata Teleservices Ltd.
10.2010 - 05.2015
Bachelor of Arts -
Delhi University
12th -
National Institute of Open Learning
10th -
Central Board
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