Vikas Kumar

• Led cross-functional teams to implement innovative technical solutions, enhancing project delivery timelines.
• Managed system integrations, ensuring seamless functionality across multiple platforms and applications.
• Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
• Collaborated with stakeholders to define project scope and objectives, aligning with strategic goals.
• Conducted regular performance reviews, providing feedback and mentoring to junior team members.
• Facilitated communication between technical teams and management, ensuring alignment on project priorities.

I have handled BMC Remedy version 7.0, 7.6, 8.1, 19.01, and 20.02, supporting its administration, customization, and upgrades.

It includes:

• Application Deployment & Infrastructure Optimization – Managed seamless application deployment and infrastructure optimization, resulting in 30% faster deployment times, and ensuring minimal downtime.
• Cross-functional Collaboration & Performance Improvement – Collaborated with diverse teams to enhance system performance, driving a 15% improvement in user experience through targeted system optimizations.
• Proactive Monitoring & Issue Resolution – Implemented robust monitoring solutions, reducing application-related downtime by 25% by addressing issues before they impacted users.
• Staff Training & Knowledge Transfer – Led training sessions on new application features, improving team proficiency by 40% in troubleshooting and best practices.
• Operational Documentation & Process Standardization – Developed comprehensive documentation for operational procedures and troubleshooting protocols, streamlining issue resolution, and enhancing team efficiency by 20%.