Vikas Kumar Sharma
Summary
Dynamic and results-driven professional dedicated to continuous skill enhancement and career advancement. Resilient and positive in challenging situations, with a strong commitment to achieving organizational goals. Proven experience in overseeing daily operations and implementing effective policies, complemented by exceptional communication skills that facilitate conflict resolution and ensure staff adherence to company standards. Recognized for enhancing productivity while maintaining a positive work environment that fosters collaboration and growth.
Overview
7
7
years of professional experience
1
1
Language
Work History
Deputy Manager – Collections OTC (EMEALA)
Johnson Controls
06.2025 - Current
- Publish daily AR Aging report and MEC File for management and team from power BI
- Complete the Gepaid assigned task, emails queue on regular basis
- Regular follow ups with customer/Ops
- Prepare AR call file according to LOB's and BU Owners to present
- Lead monthly AR performance calls with stakeholders, focusing on receivable management, dispute resolution and cash flow improvement.
- Publish weekly dashboard to present team performance review
- Publish the team target and Target vs achievement
- Dispute management
- Sending Statement of account to customer/Specific business
- Daily review the bank statement and send the allocation to Cash App
- Lead the collection training session internally
Collection and Deduction
Genpact
10.2019 - 01.2022
- Provide monthly statements to customers indicating all open items i.e., open invoices, debits, chargebacks and deductions
- Follow up with customers to ask about their overdue payments by email and call.
- Research on disputed invoices and process payments and refunds to give the final resolution to the customer.
- Take actions to encourage timely debt payments
- Highlighting the defaulted customers to the credit team to put the order on hold if customer does not reply within 90 days
- Update accounts status records and collection efforts and share with clients every week.
- Coordinating with Cash Application for mis-applied checks, overpayment
Cash Application
Genpact
01.2019 - 09.2019
- Download Bank statement and list of open invoices on day-to-day basis.
- Posting cash and maintaining cash receipts records on daily basis.
- Handled multiple bank account receipts processing from ACH, Wire, Amex and credit card.
- Working on on-accounts and asking for remittance advice from customer after placing any payment OA and follow up on regular basis.
- Handled manual as well as interfaced payment.
- Processing monthly match-offs and write offs.
- Daily bank reconciliation to check that all trade and non-trade payments have been posted and send reconciliation report.
Education
PGDBM - Finance & Marketing
Institute of Management Education
01.2019
B. Com - undefined
Delhi University
01.2016
Skills
- Account reconciliation
- MS office
- Dispute resolution
- Payment collection
- Financial reporting
- Relationship management
- Analytical thinking
- Problem solving
- Team collaboration
Additional Information
Proposed and implemented a process improvement initiative in the collection workflow, resulting in enhanced efficiency, reduce turn around time and measurable improvement in recovery performance.
Personal Details
Father’s Name : Mr. Vipin Sharma Date of Birth : 1996-01-26 Marital Status: Married Gender : Male Religion : Hindu
I hereby declare that the information provided above is true to the best of my knowledge and belief. Date: Place: (Vikas Kumar Sharma)
Timeline
Deputy Manager – Collections OTC (EMEALA)
Johnson Controls
06.2025 - Current
Collection and Deduction
Genpact
10.2019 - 01.2022
Cash Application
Genpact
01.2019 - 09.2019
B. Com - undefined
Delhi University
PGDBM - Finance & Marketing
Institute of Management Education
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