Vikas Mattu

With 19 years of experience in the IT industry, I possess a proven track record in leading large cross-geographical teams and managing client relationships, P&L and services across various environments such as infrastructure, cloud, hybrid environment. Expertise lies in driving global initiatives focused on services integration, process excellence, automation, transformation, and project management. Priorities include customer satisfaction, cost optimization and driving efficiencies while also building trust and addressing client issues with empathy. Technical background encompasses enterprise storage, on-prem distributed systems (including Windows, Unix, VMware), databases, cloud technologies, as well as proficiency in monitoring and AI automation tools.

• Achieved 100% automation of critical client contractual deliverables, including server OS system patching and security compliance tasks, using the Ansible tool in global manufacturing IT managed services.
• Closed 88 defect prevention programs (re-occurring) reducing incidents to 11,600 per month in a shared managed services project
• Successfully performed patching via AWS Patch Manager, closing 8,200 patches with minimal downtime and saving significant man-hours for platform teams.
• Achieved a 25% revenue increase on approved RFS proposals by utilizing BAU resources despite a hiring freeze, ensuring project target completions.
• Developed and executed an education training roadmap from Q1 to Q4, achieving 100% target completion in Windows, Linux, cloud, storage and management trainings.