Vikas Mundhe
Pune,Maharashtra
Summary
Experienced IT Operations Manager with talent for streamlining complex processes and driving operational excellence. Spearheaded multiple initiatives that improved system uptime and reduced operational costs. Known for fostering high-performing teams and implementing innovative solutions to enhance IT infrastructure.
Overview
2004
2004
years of post-secondary education
1
1
Certification
Work history
IT Operations Manager
Zensar Technologies
Pune, India
01 2011 - Current
- Deployed cutting-edge technologies for enhanced business productivity.
- Leading an IT Infrastructure account and 20+ subject matter experts
- Project proposal and budgeting
- Lead Technology related projects which include designing and implementation of IT Services
- Monitoring performance of existing IT Infrastructure and making it cost effective
- Supervise team to ensure tasks, tickets or projects are completed
- Manage different project deliveries (timeline, communication etc)
- Managing Infrastructure changes and problem tickets
- Managing Infrastructure risks and Pen test actions
- Conduct / oversee vulnerability assessment, remediation, risk analysis, reporting using Nessus,IBM Guardium Data Security
- Implemented cybersecurity measures to safeguard sensitive data
- Present weekly & Quarterly status reports to IT Solutions Director, Architecture and Security
- Presenting Service Review meeting with client
- Performance appraisal and team management
- Facilitated technology upgrades whilst maintaining alignment with organisational goals.
- Monitored system performance regularly to detect anomalies early.
- Ensured compliance with industry standards by conducting regular audits and reviews of systems.
- Led data recovery efforts during system failures, minimising potential losses.
- Improved response times by creating an efficient IT help desk support system.
- Optimised server functionality through regular maintenance and upgrades.
- Piloted cloud migration projects, ensuring seamless transition and minimal service disruption.
- Streamlined IT operations by implementing strategic project management techniques.
- Exercised first-class diagnostic skills to conduct detailed analysis and troubleshooting of IT issues.
Technical Consultant
WNS Global Services
Pune, India
01 2006 - 01 2011
- Remote support for internal users
- User creation, Mailbox creation, Mailbox permissions
- Configuation of AD accounts and mailboxes
- Managing Assest Inventory
Desktop Support Engineer
Allied Digital Services
Pune, India
01 2004 - 01 2005
- Desktop Support
- Troubleshooting of day to day system related issues
- System hardware and upgradation
Education
Post Graduate Diploma - Information Technology
MIT School of Distance Education
Diploma - Industrial Electonics
Pimpri Chinchwad Polytechnic College
Secondary school Certificate - undefined
Jagdish Chandra Mahindra Memorial School
Skills
- IT Operations
- IT Security
- IT Projects
- IT Servicedesk
- IT Problem Management
- IT Change Management
- Endpoint Security - Sophos AV & webfiltering, Symantec Endpoint Protection, WSUS, SCCM, Zscaler, Kbox 1000& 2000
- Data Security - IBM Guardium
- Vulnerability Assessment & Remediation - Nessus, Flexera
- Log Monitoring - OMS, PRTG
- Infrastructure Monitoring - Opman
- Identity and Access Mamagent - AD & Azure AD
- Operating System Management
- Security Information and Event Management (SIEM) - Trustwave
- ITSM - Servicenow, Manageengine
- FTP Management - Maytech
- Certificate Management - CSC Global
- DNS Management
- Mobile Device Management - Intune
- Messaging - O365, Exchange 2010, Enterprise Valut
Accomplishments
- Access Control Review accross estate
- Pentest Remediations
- Vulnerability assessment and remediation
- Microsoft Operations Management Suite implementation
- Sophos Avntivirus implemetation
- Windows 10 1909 Image deployment via cloud management gateway
- Deployment of Disk Encryption and USB control
- Deployment of Nessus tool
- Server hardening
- Intetnet Exploer hardening
- Disater Recovery Failover
Certification
- Microsoft Certified: Security Operations Analyst
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified Solutions Associate: Office 365
- Microsoft Certified Professional: Microsoft Certified Professional
- ITIL V3
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Timeline
IT Operations Manager
Zensar Technologies
01 2011 - Current
Technical Consultant
WNS Global Services
01 2006 - 01 2011
Desktop Support Engineer
Allied Digital Services
01 2004 - 01 2005
Post Graduate Diploma - Information Technology
MIT School of Distance Education
Secondary school Certificate - undefined
Jagdish Chandra Mahindra Memorial School
Diploma - Industrial Electonics
Pimpri Chinchwad Polytechnic College
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