Vikas Namdev
Area Operation Manager
Pune
Summary
Dynamic Unit Manager with extensive lending expertise at Bajaj Finance Ltd., adept at driving team performance and enhancing CRM strategies. Proven track record in data analysis and visualization, utilizing Excel for impactful decision-making. Committed to delivering exceptional customer service while fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Language
Work History
Unit Manager – Credit Operations
Bajaj Finance Ltd.
01.2023 - Current
- Leading a team and provides encouragement to team members including communicating team goals and identifying areas for new skill and strategies as per business requirements.
- Processing part pre-payment to Loan Account, Foreclosure of Loan accounts, Waiver of charges and Due.
- Publishing the MIS on daily basis of excess money flow in organization and same refund to the customer.
- Analysis the data received for excess money refund and action accordingly.
- Daily task allocation to partners and internal team for smoothing the process.
- KRA’s:
Manager
Bajaj Finance Ltd.
11.2021 - 12.2022
- To ensure that all the request raised by branch, collection and customer are closed within the specified TAT.
- Make sure all the settlement cases are closed with zero pendency. Team handling and allocation of data to the team to action the data received from DMS team for manual settlement closer.
- Processing of waiver as received from DMS team and CRM as per waiver approval authority defined by SMT team.
- Giving training of process on finnone to new joiner as per SOP defined (waiver, manual settlement closer, knock off and cross knock off reversal).
- Handling all Service queries/escalation issues and should resolved within TAT.
- Conducts team meetings to update members on best practices and motivate team members for day to day operational activity.
- Assist partner management with hiring processes and giving training to the new joinee.
- KRA’s:
Assistant Manager
Bajaj Finance Ltd.
08.2020 - 10.2021
- Manual Settlement of existing loans.
- Loan parameter changes like repayment date, instalment change, Name corrections.
- Loan Cancellation of fraud cases and child loan cancellation.
- Collateral linking / delinking of wrong banking or customer profiles wrongly merged.
- Demographic changes like name / email I’d / contact number / address etc.
- In addition, coordination with other sections of Operations and other verticals to ensure smooth work flow and delivery of high quality and timely service to customers.
- KRA’s:
Executive Officer
Bajaj Finance Ltd.
01.2020 - 08.2020
- Premium acceptance, handling and deposition, daily proposal inward report and responsible for driving all initiatives on e-policy.
- PDA reconciliation, co-ordinating audit, handling refund processing and HO requirements and mail reverts.
- QC and daily pos, maintaining signing daily premium cash register. Following with processing hubs for policy servicing.
- Supporting branch staff in business development activities, cross sales and helping to achieve branch targets.
- To provide high quality customer service, prompt resolution of queries pre & post loan disbursal.
- QC check on salaried, personal and doctor loans.
- Consumer durable loan disbursement.
- KRA’s:
Unit Manager – Credit Operations
India Infoline Finance Ltd. Gold loans
10.2018 - 12.2019
- Premium acceptance, handling and deposition, daily proposal inward report and responsible for driving all initiatives on e-policy.
- Ensure 100% right valuation i.e capturing right cartage, proper stone deduction etc.
- Adhering to high ethical standards and comply with all the laid down processes/ policies - KYC adherence, maintaining all important registers etc.
- To provide high quality customer service, prompt resolution of queries pre & post loan disbursal.
- Supporting branch staff in business development activities, cross sales and helping to achieve branch targets.
- KRA’s:
Education
M.B.A. - Finance & Marketing
Medicaps University
01.2018
B.Com - Plain
Devi Ahilya Vishwa Vidhyalay
01.2016
SSC - PCM
Madhya Pradesh State Board
01.2013
HSC - undefined
Madhya Pradesh State Board
01.2011
Skills
Lending expertise
Salesforce expertise
CRM strategies
Excel proficiency in VLOOKUP and pivot tables
PowerPoint skills
Conditional formula application Data analysis and visualization
Declaration:
I, Vikas Namdev, do hereby declare that the above furnished information is true to the best of my knowledge and belief. Date: / /2024 Place: ( Vikas Namdev )
PERSONAL DETAILS
- Date of Birth: 01/01/1995
- Present Address: 52/4/2 Galande Nagar Wadgaosheri Pune 411014.
- Marital Status: Married
- Nationality: Indian
- Gender: Male
Timeline
Unit Manager – Credit Operations
Bajaj Finance Ltd.
01.2023 - Current
Manager
Bajaj Finance Ltd.
11.2021 - 12.2022
Assistant Manager
Bajaj Finance Ltd.
08.2020 - 10.2021
Executive Officer
Bajaj Finance Ltd.
01.2020 - 08.2020
Unit Manager – Credit Operations
India Infoline Finance Ltd. Gold loans
10.2018 - 12.2019
M.B.A. - Finance & Marketing
Medicaps University
B.Com - Plain
Devi Ahilya Vishwa Vidhyalay
SSC - PCM
Madhya Pradesh State Board
HSC - undefined
Madhya Pradesh State Board