Vikas Pandey
Lucknow
Summary
Senior Cybersecurity Engineer with 6+ years of expertise in developing and implementing advanced cybersecurity strategies and operations for a multi-million- dollar project, with specialized knowledge in Email Security, Endpoint Security, Data Security, Network Security, SIEM & SOAR.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Cloud Solution Specialist
HANU SOFTWARE SOLUTIONS
08.2022 - Current
- Deployed advanced email security measures with Cisco Agari, achieving significant 40% reduction in phishing and spoofing threats, which bolstered organizational email integrity and user confidence.
- Enhanced efficiency and security by contributing to continuous refinement of Email Security solutions, utilizing Cisco Email Gateways, M365 Defender, MS Exchange Online, Red Sift OnDMARC, and Abnormal Security.
- Collaborated in configuring and deploying MDE, harnessing EDR, ASR, and Intune for efficient endpoint management for 30k+ devices, while reinforcing security defenses through vigilant security monitoring, incident response, and policy enhancements.
- Led onboarding/offboarding processes for 5000+ endpoints and handled policy configuration and exclusions through Intune.
- Implemented Printer Groups in Azure Purview's Endpoint DLP Settings, restricting printing of sensitive documents and achieving 50% decrease in unauthorized print incidents.
- Configured Sensitivity Labels and DLP Policies within MS Purview, achieving 100% regulatory compliance and reducing unauthorized data access incidents by 35% in first quarter.
- Engineered robust Retention Label Policies for SharePoint sites, protecting over 3,000 essential documents from unauthorized changes, which boosted data integrity and secured full compliance with industry regulations.
- Strengthened organizational cybersecurity by configuring and maintaining Zscaler policies for URL filtering, SSL inspection, and Threat Prevention, reducing security incidents by 40% and enhancing overall data protection.
- Developed and optimized over 20 KQL queries for analytical rules, customized 10+ Workbooks for targeted scenarios, and created 5 Playbooks, enhancing threat detection by 30% and response capabilities on Azure Sentinel SIEM & SOAR solution.
- Designed tailored training programs for clients, equipping end-users with knowledge required for successful solution utilization
Sr. Technical Support Engineer
THEOREM INDIA PVT. LTD
05.2021 - 06.2022
- Facilitated 70% package installation/upgrades on RHEL servers using YUM and RPM with managed repositories
- Resolved 98% of incident tickets within defined SLA, addressing issues such as sudo problems, network disruptions, password/account complications, LVM management, and service outages.
Technical Support Consultant
ADOBE SYSTEMS INDIA PVT. LTD
06.2019 - 04.2021
- Streamlined server migration to cloud via EC2, ELB, and EBS services, reducing migration time by 50% and boosting efficiency by 30%
- Created Route 53 (DNS) records for clients and dealt with installation of SSL certificates on
- Elastic Load Balancers
- Architected and deployed AutoScaling Groups and Elastic Load Balancers, ensuring 99.9% service availability while enhancing resource utilization by 30%
- Executed seamless integration of Adobe Admin Console with org IDPs, enabling 70% user license provisioning and SSO setup for Adobe apps, significantly improving operational efficiency and security protocols.
Customer Service Associate
AMAZON INDIA PVT. LTD
10.2017 - 06.2019
- Directed NA retail customer service desk, efficiently managing and resolving 1,500+ monthly queries related to orders, devices, and accounts, achieving 97% customer satisfaction rate
- Addressed 85% of business customer emails and web queries, efficiently handling first and second-level troubleshooting for business applications, resulting in 30% reduction in ticket backlog and 20% improvement in resolution time.
Education
Bachelor of Technology - Mechanical Engineering
Moradabad Institute of Technology
Moradabad, UP2017
Senior Secondary -
H.A.L School
Amethi, UP2011
Skills
- Cisco IronPort
- M365 Defender
- MS Exchange Online
- Azure Sentinel
- Intune
- Red Sift OnDMARC
- Zscaler
- Cisco Domain Protection
- MS Purview
- CrowdStrike Falcon
- Linux Administration
- SIEM SOAR
Certification
- Azure Fundamentals
- Azure Security, Compliance, and Identity Fundamentals
- Azure Administrator Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Paid time offStock Options / Equity / Profit SharingWork-life balancePersonal development programsLanguages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Interests
Reading Books
Watching TV Shows & Movies
Gaming
Accomplishments
- Designed an impressive Sentinel Workbook that provided a comprehensive view of email-related data, earning recognition from Microsoft and a request to share the code.
- Led a security policy overhaul for the client, reducing false positives and enhancing overall cybersecurity posture.
- Conducted a comprehensive comparison of M365 Defender Email ZAP and Abnormal Security, leading to the adoption of ZAP and retiring Abnormal, resulting in over 15% cost optimization.
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Cloud Solution Specialist
HANU SOFTWARE SOLUTIONS
08.2022 - Current
Sr. Technical Support Engineer
THEOREM INDIA PVT. LTD
05.2021 - 06.2022
Technical Support Consultant
ADOBE SYSTEMS INDIA PVT. LTD
06.2019 - 04.2021
Customer Service Associate
AMAZON INDIA PVT. LTD
10.2017 - 06.2019
Bachelor of Technology - Mechanical Engineering
Moradabad Institute of Technology
Senior Secondary -
H.A.L School
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