VIKAS SHARMA

• Design and implement CI/CD pipelines utilizing Azure DevOps, GitHub Actions, or similar tools.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) solutions such as Terraform, ARM templates, or Bicep.
• Manage and monitor Azure resources, including App Services, AKS, VMs, Storage, and Networking components.
• Implement DevSecOps practices to ensure security and compliance throughout the pipeline.
• Collaborate with development teams to optimize build and release processes.
• Monitor system performance, troubleshoot issues, and ensure high availability.
• Stay informed about the latest trends and best practices in Azure and DevOps.
• Demonstrate familiarity with monitoring tools such as Azure Monitor, Log Analytics, and Application Insights.
• Possess experience with Agile/Scrum methodologies.
• Have knowledge of cost optimization and governance within Azure.
• Maintain thorough documentation and provide training and support to internal teams.

• Project Management: Led infrastructure and software projects aimed at enhancing IT service offerings.
• Team Leadership: Recruited, coached, and managed the Network Operations Center (NOC) team to ensure operational efficiency.
• Incident Management: Chaired major incident bridges to coordinate real-time troubleshooting with cross-functional teams.
• Process Enhancements: Contributed to IT governance by driving improvements, including change and problem management processes.
• Stakeholder Engagement: Strengthened relationships with client and vendors, ensuring alignment with business objectives.
• Reporting: Published detailed dashboards and reports for executives and IT service teams to track performance metrics.

• Managed Vodafone’s National Long Distance (NLD) network operations across PAN India, providing Level 2 support for transmission and backbone infrastructure.
• Monitored end-to-end performance of MPLS, and IP transport networks, ensuring availability and adherence to SLA targets.
• Analyzed and resolved faults escalated from L1 teams, related to link failures, latency, packet drops, and node-level outages using tools like Netcool, SolarWinds, and Ciena One Control.
• Collaborated with field teams, NOC, and vendor support (e.g., Cisco, Juniper, Ciena) for fault resolution, change implementation, and RCA closure.
• Maintained and updated incident records, SLA dashboards, and shift-wise handover logs to ensure transparency and continuity in service delivery.
• Participated in incident & problem management, contributing to RCA analysis and implementing permanent fixes for recurring issues.
• Involved in change management activities, including planned maintenance, network upgrades, and validation testing post-implementation.
• Ensured compliance with ITIL processes and internal SOPs for service operations, change, and problem management.

• Continuously monitored enterprise networks, servers, and systems using tools such as Nagios, SolarWinds, and Microsoft SCOM.
• Ensured adherence to performance benchmarks, including uptime, latency, and bandwidth thresholds.
• Responded to system alerts and outages in real-time, minimizing downtime and ensuring service availability.
• Proactively detected and responded to faults, anomalies, and security events across IT infrastructure.
• Managed and tracked incidents using ITSM platforms like ServiceNow and Jira, ensuring SLA compliance.
• Conducted initial diagnosis and severity assessment, escalating critical issues to L2/L3 support as required.
• Delivered Level 1 support for network, server, and system-related issues in a fast-paced 24/7 environment.
• Executed SOP-based resolutions for recurring incidents to maintain operational continuity.
• Assisted in root cause analysis (RCA) and incident trend reviews for long-term resolution strategies.
• Supported hybrid infrastructure environments, including cloud platforms (AWS, Azure, GCP) and on-premises systems.
• Monitored and maintained key components: firewalls, switches, routers, load balancers, and VPNs.
• Participated in patch management, version control, and routine maintenance activities.
• Maintained detailed logs, shift handover reports, and incident documentation to ensure knowledge transfer and traceability.
• Created and updated technical documentation, including runbooks, SOPs, FAQs, and troubleshooting guides.
• Provided operational reports on uptime, SLA performance, and incident statistics to aid in continuous improvement.
• Delivered clear and timely updates on incident progress to internal teams, stakeholders, and clients.
• Coordinated with cross-functional teams, including network engineers, DevOps, system admins, and cybersecurity personnel.
• Participated in on-call support rotations, promptly addressing escalated issues and ensuring high availability.
• Monitored systems for security vulnerabilities, intrusion attempts, and compliance violations.
• Enforced adherence to ITIL, ISO 27001, and other industry standards and policies.
• Reported and documented any suspicious activity or risks to maintain security posture.

• Monitored critical telecom infrastructure components—including BTS (Base Transceiver Stations), BSCs, MSCs, transmission links, and core network nodes—using centralized monitoring systems via CITRIX platforms.
• Responded to network alarms, service outages, and performance degradations in real-time to maintain high availability and ensure SLA compliance.
• Performed Level 1 troubleshooting for issues related to power failures, equipment faults, signal loss, and backhaul disruptions, escalating to field engineers or higher-tier support when necessary.
• Documented and tracked incidents using internal ticketing systems, maintaining accurate records of alarms, fault resolutions, and downtime logs.
• Collaborated with telecom service providers and field teams to coordinate repair efforts, restore services, and validate resolution steps.
• Generated daily network performance reports, shift handover summaries, and audit logs for management and compliance teams.
• Supported planned maintenance activities, including monitoring during change windows and validating post-maintenance network stability.
• Ensured adherence to telecom operational guidelines, standard operating procedures (SOPs), and ISO/ITIL best practices for incident and network operations management.