Vikas Singh
Software Support Engineer
Mumbai
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience and My Company client side INCOMETAX DEPARTMENT & UNION BANK
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Software Support Engineer
KAIZEN IT Services Private Limited
5 2022 - Current
- looking after INCOMETAX DEPARTMENT software
- To develop, execute and follow IT operation policies and work instructions for the clients
- Input problems and resolution into standardized company support center application
- Providing in depth technical support
- Solving network issues related CISCO SWITCH, Port blocking
- Incident management and logs maintenance to track work efforts in the tool CoDesk
- Monitoring system & Network performance
- Maintaining assets inventory and making PM report.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Maintained company servers, computers, printers, cables and other equipment.
- Acquired and maintained advanced knowledge of networking protocols.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Jr. Server Admin(Intern)
Aptech Limited
03.2022 - 04.2022
- Maintenance of Servers for competitive exams like CMAT and GPAT
- Creation and maintenance of servers distributed based on geographic locations
- Creation of backup servers and Mirroring of servers
- Monitoring the performance of servers and performance load.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
Education
Bachelor of Computer Applications -
Smt. M.M.K College
07.2018 - 05.2021
Higher Secondary Certificate - undefined
T.V.M HIGH SCHOOL & JR. COLLEGE
07.2016 - 05.2018
Secondary School Certifcate - undefined
St. Aloysius High School
03.2013 - 05.2014
Skills
AWS Solutions Architect
Hardware and Networking plus CLOUD
SQL Scripting
DNS and DHCP Management
Operating Systems ie Windows/Linux
Serverless Computing
Amazon EC2 Instances
Virtual Private Clouds
Elastic Load Balancing
Certification
AWS Certified Solution Architect - Associate, 08/2023, 09/2023, ATTARI CLASSES
Accomplishments
- Achievements/Tasks
Personal Information
Date of Birth: 10/24/98
Languages
English
Hindi
Marathi
Projects
Also worked at Aptech House company as a Server Administrator.
NGO Website Development, http://vikasngo.pythonanywhere.com/, PYTHON ANYWHERE, CSS, JS, HTML, Flask and python, Json .
Timeline
Jr. Server Admin(Intern)
Aptech Limited
03.2022 - 04.2022
Bachelor of Computer Applications -
Smt. M.M.K College
07.2018 - 05.2021
Higher Secondary Certificate - undefined
T.V.M HIGH SCHOOL & JR. COLLEGE
07.2016 - 05.2018
Secondary School Certifcate - undefined
St. Aloysius High School
03.2013 - 05.2014
Software Support Engineer
KAIZEN IT Services Private Limited
5 2022 - Current