Vikas Swamy

• Created strategies to align business with evolving customer demands.
• Directing BFSI and ITES customer engagements across India & SEA for KAPTURE Unified CX solutions.
• Managing $1.2 million revenue for KAPTURE Unified CX solutions in India.
• Responsible for demonstration of KAPTURE CX solutions to enterprise customers.
• Closed Few key Names in BFSI & Enterprise like AU Bank, Bankit, ASICS, Indmoney, City Union Bank & Ummeed Housing Finance, Indus Towers worth $1.25 Mn
• Established and maintained key alliances with organizations to expand KAPTURE CX solutions' reach in Southeast Asia.

• Managed global key accounts for digital customer experience solutions in enterprise and BFSI sectors.
• Sold AI and customer journey analytics solutions globally.
• Engaged with senior executives of major BFSI and Enterprise organizations throughout India and Southeast Asia.
• Directed revenue management of $1.8 million from international clients including INVENSYS, DHL, and Apply Board & leading BFSI customers like AU Bank, Bandhan Bank, SBI Cards, Kotak Mahindra Bank, Angel One.
• Coordinated with multiple OEMs including CISCO, NICE, GENESYS, AVAYA, MICROSOFT, and Amazon Connect to enhance customer experience journeys.

• Managed enterprise accounts globally to sell digital customer experience solutions.
• Partnered with leading clients in India and Southeast Asia from BFSI and enterprise domains.
• Managed $1.25 million in revenue from prominent global accounts like D-Mart, Morneau Shepell, Havells, IHG Group of Hotels, Genpact, Coforge, and ISON BPO.
• Fostered collaboration with OEMs such as GENESYS, AVAYA, NUANCE, and POLY to enhance CX solutions.

• Established new vertical focused on government and PSU sectors at Genesys Telecom Labs India.
• Managed $1.25 million in revenue from key international clients such as Dr. Chromo, OLX, and KARVY Digital.
• Secured major clients such as Iffco Kisan Sanchar Limited, SBI, and IDBI for Genesys contact center.
• Directed key alliances with Orange Business Services, NTT, AGC Networks to advance Contact Centre/CX solutions throughout India.

• Established government vertical to enhance BI and data analytics offerings at Team Computers Private Limited.
• Partnered with various government departments to boost revenue for analytics solutions.
• Achieved USD $2.5 million in license revenue within 26 months by engaging Central and State government and BFSI clients.
• Engaged with senior-level clients, including decision makers such as DDG, ADG, DG, and Secretary.
• Enhanced revenue streams through Open RFPs, Limited RFPs, and single bid processes.
• Secured high-profile clients such as Election Commission of India, Niti Aayog, and Doordarshan.
• Enabled customers to gain better insights and analyze their data with ease.

Managed Key accounts across the country for Selling BI /Analytics Solutions to Enterprise customers.

Managed a revenue of $ 800K from MK Retail, ICICI Securities, Infosys, Kotak Mahindra, Election commission of india etc.

Built and maintained a strong pipeline to support $800K quota attainment.

Drove revenue growth by converting high-value opportunities aligned to an $800K annual target

• Established SPSS's presence in India's State Government sector.
• Executed strategies to drive adoption of IBM SPSS software products.
• Specialized in managing state government departments across Northern, Eastern, and Western India.
• Generated $3.5 million in revenue from licenses over three years.
• Led analytics solution sales and managed tendering processes, including RFP submissions.
• Managed strategic accounts across multiple government organizations and departments.

• Managed advertisement sales for national Hindi news channel from key accounts such as Ministry of Health & Family Welfare, Ministry of Rural Development, DAVP, retail customers, and hospitals.
• Managed Northern region's ad sales for Information TV Private Limited.
• Surpassed 85% of sales target via DAVP and Ministry of Health & Family Welfare.
• Directed advertisement sales totaling $200K USD.