VIKAS THAPA

Accomplished security and operations professional with a proven track record at Colliers International, adept in risk management and fostering team efficiency. Expertise in security management and exceptional in public relations, I have significantly enhanced safety protocols and operational readiness, ensuring comprehensive emergency response and customer satisfaction.

2010, Awarded the UN Medal for outstanding performance in maintaining a secure environment, as recognized by management and peers.

• City and Guild
• Counseling Practitioner
• Emergency Evacuation Planning
• Emergency Management and Preparedness
• Physical Security Risk Management
• Security Management: Excellence in Private Security

Developed and conducted comprehensive training programs for security personnel in the previous role, resulting in a more skilled and responsive security team and a 20% decrease in response time to security incidents.

• Manager - Security, Fire & Customer Service Associate, Colliers International, Dehradun, Uttarakhand, 248001, India, 02/2024, 10/2024, Develop and implement security policies and procedures for the protection of personnel, assets, and information., Oversee the training, scheduling, and management of security personnel, ensuring their readiness to handle security challenges., Conduct regular risk assessments and security audits, implementing corrective actions to address vulnerabilities., Coordinate with law enforcement agencies and other authorities as necessary, establishing effective external partnerships., Develop and enforce fire safety protocols, ensuring compliance with regulations and maintaining fire safety equipment., Conduct fire drills and training sessions for employees to enhance awareness and preparedness., Train and supervise Customer Service Associates, maintaining high service standards and resolving customer complaints., Monitor customer feedback and implement improvements in service delivery based on feedback received., Develop and maintain emergency response plans for security breaches, fires, and other critical incidents., Ensure compliance with relevant laws and regulations, submit regular reports to senior management, and foster a culture of continuous improvement and professional development within the team.
• Site Security Manager, G4S, Kinshasa, Kinshasa, Congo, 09/2019, 12/2023, Safe guarded diplomats at the Embassies, demonstrating expertise in managing safety and security., Provided top-notch escort services for diplomats during field missions, ensuring their safety., Conducted thorough risk analyses, significantly enhancing overall security measures., Administered access controls and streamlined staff administration for heightened efficiency., Successfully orchestrated and executed events, ensuring optimum security., Managed large crowds during events, ensuring order and safety., Swiftly responded to alarms, investigating, and resolving disturbances effectively., Regulated vehicle and pedestrian traffic, maintaining an orderly flow., Identified and reported fire hazards, contributing to a high standard of safety.
• Team Leader Marine Security, Inter Protect Marine, Shipboard, 02/2015, 06/2019, Fostered open relationships within the team, effectively resolving issues., Collaborated with charter companies, ensuring seamless task execution., Provided essential equipment and briefed the maritime security team for assigned tasks., Evaluated crew risk assessments, enhancing safety protocols., Assisted in hardening implementation, ensuring checks for internal and external security., Determined suitable Citadel locations, maintaining regular communication equipment checks., Provided safety advice, ensuring adherence to ship safety routines., Ensured continual team availability during operations, promoting operational efficiency., Monitored team performance, identified key metrics, and managed underachievers effectively., Inspired teams to surpass goals through motivation, loyalty incentives, and team-building activities., Effectively handled complaints, showcasing problem-solving and dispute resolution skills.
• Warrant Officer, Indian Army, Lucknow, Uttar Pradesh, India, 10/1989, 10/2013, Provided crucial administrative and logistics support to troops., Acted as a proficient Public Relations Officer and Media handler., Developed self-sufficient junior leaders, contributing to a high-performing team., Successfully managed diverse teams, implementing new security measures., Enhanced office efficiency through comprehensive staff training., Swiftly addressed and resolved conflicts independently., Organized military events, showcasing efficient public relations management., Trained and developed subordinates of all ranks, ensuring operational readiness., Allocated resources effectively, contributing to the achievement of objectives., Identified security threats during investigations, inspections, and patrols, minimizing further risks., Maintained outstanding physical fitness, demonstrating exceptional stamina in front-line missions.