Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Keyexperiences
Awards
Languages
Work Preference
Timeline
Vikas Thapa

Vikas Thapa

Dehradun
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

I am on the lookout for a challenging position in an organization that values excellence. With my rich experience from defense forces and multinational corporations, I bring leadership, rationality, and a unique perspective tailored for the most challenging environments.

Versatile and experienced Security Officer cum Administrator with a strong background in maintaining a secure environment and overseeing administrative functions. Additionally, adept at handling administrative responsibilities, including record-keeping, scheduling, and coordinating logistics. Possesses excellent communication and leadership skills, contributing to a well-organized and secure operational environment. Committed to integrating security measures seamlessly into overall administrative functions for comprehensive organizational protection. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

35
35
years of professional experience
1
1
Certification

Work History

MANAGER -Security, Fire & Customer Service Associate

Colliers International
02.2024 - Current
  • Implemented security practices that ensured the safety of personnel, assets, and information.
  • Ensured the training, scheduling, and management of security personnel were optimized for handling security challenges.
  • Addressed vulnerabilities by conducting regular risk assessments and security audits and implementing necessary corrective actions.
  • Established effective external partnerships through coordination with necessary law enforcement agencies and other authorities.
  • Developed and enforced fire safety protocols to ensure compliance with regulations and maintain fire safety equipment.
  • Conduct fire drills and training sessions for employees to enhance awareness and preparedness
  • Train and supervise Customer Service Associates, maintaining high service standards and resolving customer complaints
  • Monitor customer feedback and implement improvements in service delivery based on feedback received
  • Ensured maintenance of emergency response plans for security breaches, fires, and critical incidents.
  • Maintained compliance with relevant laws and regulations, regularly submitted reports to senior management, established a culture of continuous improvement and professional development within the team.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Guard Force Commander

G4S
09.2019 - 12.2023
  • Safeguarded diplomats at the Embassy, demonstrating expertise in managing safety and security
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Provided top-notch escort services for diplomats during field missions, ensuring their safety
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Conducted thorough risk analyses, significantly enhancing overall security measures
  • Administered access controls and streamlined staff administration for heightened efficiency
  • Successfully orchestrated and executed events, ensuring optimum security
  • Managed large crowds during events, ensuring order and safety
  • Swiftly responded to alarms, investigating, and resolving disturbances effectively
  • Regulated vehicle and pedestrian traffic, maintaining an orderly flow
  • Identified and reported fire hazards, contributing to a high standard of safety

TEAM LEADER MARINE SECURITY

Inter Protect Marine
02.2015 - 06.2019
  • Fostered open relationships within the team, effectively resolving issues
  • Collaborated with charter companies, ensuring seamless task execution
  • Provided essential equipment and briefed the maritime security team for assigned tasks
  • Evaluated crew risk assessments, enhancing safety protocols
  • Assisted in hardening implementation, ensuring checks for internal and external security
  • Determined suitable Citadel locations, maintaining regular communication equipment checks
  • Provided safety advice, ensuring adherence to ship safety routines
  • Ensured continual team availability during operations, promoting operational efficiency
  • Monitored team performance, identified key metrics, and managed underachievers effectively
  • Inspired teams to surpass goals through motivation, loyalty incentives, and team-building activities
  • Effectively handled complaints, showcasing problem-solving and dispute resolution skills
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Warrant Officer

Indian Army
10.1989 - 10.2013
  • Provided crucial administrative and logistics support to troops
  • Acted as a proficient Public Relations Officer and Media handler
  • Developed self-sufficient junior leaders, contributing to a high-performing team
  • Successfully managed diverse teams, implementing new security measures
  • Enhanced office efficiency through comprehensive staff training
  • Swiftly addressed and resolved conflicts independently
  • Organized military events, showcasing efficient public relations management
  • Trained and developed subordinates of all ranks, ensuring operational readiness
  • Allocated resources effectively, contributing to the achievement of objectives
  • Identified security threats during investigations, inspections, and patrols, minimizing further risks
  • Maintained outstanding physical fitness, demonstrating exceptional stamina in front-line missions

Education

Bachelor's Degree - Arts and Humanities

Indira Gandhi National Open University
01.2013

A well-rounded education in the liberal arts, encompassing a diverse range of subjects within the fields of arts, literature, philosophy, history, and more.

Skills

  • Security Management
  • Administration
  • Public Relations
  • Communications
  • Operations
  • Logistics
  • Safety and Security Regulations
  • Risk Management
  • Resource Management
  • Emergency Response
  • Fire Safety
  • Customer Relations
  • Team Leadership

Certification

  • City and Guild, Counseling Practitioner
  • Emergency Evacuation Planning
  • Emergency Management and Preparedness
  • Physical Security Risk Management
  • Security Management: Excellence in Private Security

Accomplishments

Developed and conducted comprehensive training programs for security personnel in the previous role, resulting in a more skilled and responsive security team and a 20% decrease in response time to security incidents.

Keyexperiences

  • MANAGER - Security, Fire & Customer Service Associate, Colliers International, Dehradun, India, 02/2024, Present, Develop and implement security policies and procedures for the protection of personnel, assets, and information., Oversee the training, scheduling, and management of security personnel, ensuring their readiness to handle security challenges., Conduct regular risk assessments and security audits, implementing corrective actions to address vulnerabilities., Coordinate with law enforcement agencies and other authorities as necessary, establishing effective external partnerships., Develop and enforce fire safety protocols, ensuring compliance with regulations and maintaining fire safety equipment., Conduct fire drills and training sessions for employees to enhance awareness and preparedness., Train and supervise Customer Service Associates, maintaining high service standards and resolving customer complaints., Monitor customer feedback and implement improvements in service delivery based on feedback received., Develop and maintain emergency response plans for security breaches, fires, and other critical incidents., Ensure compliance with relevant laws and regulations, submit regular reports to senior management, and foster a culture of continuous improvement and professional development within the team.
  • Guard Force Commander, G4S, Kinshasa, Congo, 09/2019, 12/2023, Safeguarded diplomats at the British Embassy, demonstrating expertise in managing safety and security., Provided top-notch escort services for diplomats during field missions, ensuring their safety., Conducted thorough risk analyses, significantly enhancing overall security measures., Administered access controls and streamlined staff administration for heightened efficiency., Successfully orchestrated and executed events, ensuring optimum security., Managed large crowds during events, ensuring order and safety., Swiftly responded to alarms, investigating, and resolving disturbances effectively., Regulated vehicle and pedestrian traffic, maintaining an orderly flow., Identified and reported fire hazards, contributing to a high standard of safety.
  • TEAM LEADER MARINE SECURITY, Inter Protect Marine, Shipboard, 02/2015, 06/2019, Fostered open relationships within the team, effectively resolving issues., Collaborated with charter companies, ensuring seamless task execution., Provided essential equipment and briefed the maritime security team for assigned tasks., Evaluated crew risk assessments, enhancing safety protocols., Assisted in hardening implementation, ensuring checks for internal and external security., Determined suitable Citadel locations, maintaining regular communication equipment checks., Provided safety advice, ensuring adherence to ship safety routines., Ensured continual team availability during operations, promoting operational efficiency., Monitored team performance, identified key metrics, and managed underachievers effectively., Inspired teams to surpass goals through motivation, loyalty incentives, and team-building activities., Effectively handled complaints, showcasing problem-solving and dispute resolution skills.
  • Warrant Officer, Indian Army, Lucknow, India, 10/1989, 10/2013, Provided crucial administrative and logistics support to troops., Acted as a proficient Public Relations Officer and Media handler., Developed self-sufficient junior leaders, contributing to a high-performing team., Successfully managed diverse teams, implementing new security measures., Enhanced office efficiency through comprehensive staff training., Swiftly addressed and resolved conflicts independently., Organized military events, showcasing efficient public relations management., Trained and developed subordinates of all ranks, ensuring operational readiness., Allocated resources effectively, contributing to the achievement of objectives., Identified security threats during investigations, inspections, and patrols, minimizing further risks., Maintained outstanding physical fitness, demonstrating exceptional stamina in front-line missions.

Awards

UN Medal, 2010, Awarded for outstanding performance in maintaining a secure environment, as recognized by management and peers.

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Important To Me

Career advancementFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsWork-life balanceCompany CulturePersonal development programs

Timeline

MANAGER -Security, Fire & Customer Service Associate - Colliers International
02.2024 - Current
Guard Force Commander - G4S
09.2019 - 12.2023
TEAM LEADER MARINE SECURITY - Inter Protect Marine
02.2015 - 06.2019
Warrant Officer - Indian Army
10.1989 - 10.2013
Indira Gandhi National Open University - Bachelor's Degree, Arts and Humanities

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Vikas Thapa