Vikas Uniyal
Data Science/Data Analyst
Dehradun,Uttrakhand
Summary
Data Analyst with 10+ years of experience interpreting and analyzing data in order to drive successful business solutions. Proficient knowledge in statistics, Database Management and Web Logs analytics. Excellent understanding of business operations and analytics tools for effective analyses of data.
Overview
1
1
Language
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Assistant Manager
MPS Limited
Dehradun
2016.06 - Current
- Developed and maintained standardized operating procedures for numerous functions and tasks to streamline operations for our SaaS and web based Project, where we are providing usage statistics for online Libraries across the globe. Product has been developed to provide information to library professionals with a single point of access to their different subscribed online platforms in a very short time in consolidated data. It can help in analyzing the subscription of online content more easily and more effectively by providing a clearer view of the usage of over 490,304 journals and almost 2154 databases from 230 + web collection platforms and data sources.
- Proficiency in Data mining tools like Python, SQL, BI tools, Advance Excel skills. Experience with Data Analytics, Data Reporting, Graphs, Pivot Tables and data Visualization.
- Implemented Machine Learning techniques on structured and
unstructured data through API algorithms. - Visualization, Creation of Dashboard in Power BI via using Google Analytics and web tags management.
- Managing Database- SQL queries, MongoDB and integration with inbuilt CRM applications.
Project Leader
MPS Limited
Dehradn
2012.04 - 2016.05
- Used various statistical methods to analyze data and generate useful business reports.
- Completed data mining and electronic documentation reviews.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Implemented BI solution framework for end-to-end business intelligence projects.
Sr. Team Leader
ADI - BPO
Noida
2011.07 - 2012.06
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data from Client BI tool and presenting them to give concise understanding of best placement for needed resources.
- Leading workflow distribution and floor management to ensure service levels are satisfied.
- Analyzing the assigned projects and client review and distributing the tasks to the members as per their area of expertise.
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
- Review call center statistics to measure staff performance and the need for improvement.
- Handling client's escalations at process level.
Associate Team Leader
ADI - BPO
Dehradun
2010.07 - 2011.06
- Responsible for improving the team and facilitating the process update communication among the members of team.
- Perform the tasks of monitoring, organizing, and coaching team on a daily basis.
- Handle escalated cases, complaints, questions, and queries, as required.
- Handling various process reports like Weekly Roster ,Attendance Shift Plan etc.
Customer Care Executive
ADI - BPO
Dehradun
2009.12 - 2010.06
- Perform the tasks of handling customer calls regarding the request of services and products.
- Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction.
- Coordinate with customers to advertise about the services and products offered by the organization.
- Responsible for preparing analysis reports as per customer complaint and feedback if any specific and update the same to the team leader.
Education
HSC - Ecommerce
C.B.S.E Board Chandigarh
2006.03 - 2007.04
Bachelor of ECommerce - Financial Systems/Business Economics
Punjab University
Master of Business Administration - Operations Management
Sikkim Manipal University of Technological Science
2014.03 - 2016.08
Skills
Workflow Analysis
undefinedTimeline
Assistant Manager
MPS Limited
2016.06 - Current
Master of Business Administration - Operations Management
Sikkim Manipal University of Technological Science
2014.03 - 2016.08
Project Leader
MPS Limited
2012.04 - 2016.05
Sr. Team Leader
ADI - BPO
2011.07 - 2012.06
Associate Team Leader
ADI - BPO
2010.07 - 2011.06
Customer Care Executive
ADI - BPO
2009.12 - 2010.06
HSC - Ecommerce
C.B.S.E Board Chandigarh
2006.03 - 2007.04
Bachelor of ECommerce - Financial Systems/Business Economics
Punjab University
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