VIKASH KUMAR
PATNA
Summary
Proven Assistant Manager at AXIS BANK, adept in KYC compliance and banking law, enhanced NRI section operations through process innovation. Skilled in customer relationship building, I consistently delivered exceptional service, maintaining a zero error rate in cash handling. My expertise in financial advising and commitment to professionalism significantly contributed to organizational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER - BANKING AND FINANCE
AXIS BANK
MANGALORE
04.2023 - Current
- Developed processes and procedures for improved KYC compliance operations in the NRI section. Ensured that all KYC policies are properly implemented across the organization.
- Reviewed customer documents and information to ensure compliance with KYC regulations. Adhered to financial services security and audit procedures.
- Balanced daily cash deposits and vault inventory with zero error rate. Balanced cash drawers on a daily basis.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Maintained confidentiality of all customer records and information according to company policies. Explained account information to customers in detail, as needed.
- Handled large volumes of currency quickly, accurately, and with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
POST GRADUATION DIPLOMA IN BANKING SERVICES - BANKING SERVICES
MANIPAL ACADAMY OF HIGHER EDUCATION
BANGALORE, KARNATAKA, INDIA08-2023
Master of Arts - Sociology
A.N. COLLAGE
PATNA, BIHAR, INDIA04-2016
Skills
- Smart and hard-working
- Cash counting and handling
- Strong sense of bank ethics
- Punctual
- Customer Relations
- Documentation and reporting
- Customer service
- Problem Solving
- Customer Relationship Management (CRM)
- Compliance understanding
- Problem-solving aptitude
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- NISM SERIES V-A: MUTUAL FUND DISTRIBUTORS CERTIFICATION
- NISM SERIES-VI: DEPOSITORY OPERATIONS CERTIFICATION
References
References available upon request.
Timeline
ASSISTANT MANAGER - BANKING AND FINANCE
AXIS BANK
04.2023 - Current
POST GRADUATION DIPLOMA IN BANKING SERVICES - BANKING SERVICES
MANIPAL ACADAMY OF HIGHER EDUCATION
Master of Arts - Sociology
A.N. COLLAGE
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Rahul VyasRahul Vyas
Relationship Officer at AXIS SECURITIES (AXIS BANK)Relationship Officer at AXIS SECURITIES (AXIS BANK)
Bipul PatelBipul Patel
Quality Analyst at Axis Securities Ltd, Axis Bank LtdQuality Analyst at Axis Securities Ltd, Axis Bank Ltd