Vikash Kumar
New Delhi
Summary
Dynamic Business Development & Operation Manager with a proven track record at Reliance Retail Ltd., adept in operations management and client servicing. Excelled in enhancing sales, optimizing inventory, and leading cross-functional teams to exceed targets. Skilled in negotiation and project management, achieving significant business growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Business Development & Operation Manager
Reliance Retail Ltd. (Fashion World by Trends)
02.2024 - Current
- Taking care of EBO stores including COCO, COFO and FOFO stores
- Handing the LFR Counters
- Bridge between Company and Franchise
- Developing the Franchise
- Ensuring Sales & operation of North region stores
- Maintaining a statistical and financial records
- Recruiting, Training, Supervising and appraising staffs
- Dealing with customers queries and staff
- Managing budgets
- Handling a multiple stores
- Inspecting stock out position and controlling obsolete and pilferage stock
- Inventory control as per the schedule time frame
- Customer feedback- Sets up mechanism for recording of verbal complaints/ suggestions
- Managing client Relation effectively in order to Provide customer Satisfaction, value & retention
- Shrinkage control
- Ensuring proper employee Management & grievance redressed
- Ensuring better customer service to the customers
- Handling Customers grievances promptly
- Ensuring Grooming Standards of all the stores
- Ensuring all promotions are well communicated to the stores
- Ensuring all promotions are updated in the system
- To constantly monitor market competition & activities
- Do stock audit if Required
- Cash check in the store
- Ensuring Cash Deposit by stores on time without fail
- Ensuring stocks have been reached properly on season time
- All merchandise is well displayed as per the norms
- Ensuring there is no loose merchandize in the store
- Identifying need of merchandized & keep movement into stores
- Ensuring all store merchandize have been bar-coded, Handling store queries
- Providing feedback to merchandisers about the price & quality of merchandize
- Indenting for stock
- Ensuring timely Transfer In & Transfer Out
- Coordinating with DC for all stock
- Handling all inventory discrepancy
- Ensuring Targets are met
- Analyzing sales report
- Communicating Sales target to all the stores
- Ensure adequate security measures are implemented and periodically tested
- Ensure merchandise is stored/displayed/handled so as to minimize spoilage
- Ensure processes are in place to monitor costs and develop/implement action plans to reduce costs
Area Sales Manager
Vedant Fashion Pvt. Ltd. (Manyavar Brand)
Delhi
11.2019 - 01.2024
Senior Store Manager
Apparel Group
Abudhabi
10.2015 - 11.2019
Concept Manager
MAX Lifestyle
PUNE
01.2014 - 10.2015
Education
MBA/PGDM - Marketing & Finance
International School of Business & Media (ISB&M)
Pune01.2014
B.B.A - Marketing
Jain College Gwalior (Jiwaji University)
01.2012
H.S.C. - Science
B.P.S College Desari (BSEB Patna)
01.2008
S.S.C. -
Boys High School Mahnar (BSEB Patna)
01.2006
Skills
- Planning
- Sales
- Training
- Operations
- Client Servicing
- Marketing
- Expectation setting
- Goal setting
- Recruiting and interviewing
- Clear communication
- Negotiation
- Business development
- Cross-functional teamwork
- Staff development
- Project management
- Time management
- Cross-functional team management
- Project planning
- Team leadership
- Operations management
- Verbal and written communication
- Vendor management
- Data analysis
- Lead generation
- Sales management
- Business planning
Personal Information
Date of Birth: 09/10/91
Skypeid
aryanrajvk1991
Overview
International School of Business & Media (ISB&M), Pune, MBA/PGDM, 2012-2014, 71%, Jain College Gwalior (Jiwaji University), B.B.A, 2009-2012, 73%, B.P.S College Desari (BSEB Patna), H.S.C., 2007-2008, 63%, Boys High School Mahnar (BSEB Patna), S.S.C., 2005-2006, 68%, MAX Lifestyle, Concept Manager, PUNE Inorbit Mall, 01/07/14, 10/03/15, 1.9 yrs, Apparel Group, Senior Store Manager, UAE, Abudhabi, 10/30/15, 11/03/19, 4.6 yrs, Vedant Fashion Pvt. Ltd. (Manyavar Brand), Area Sales Manager, Delhi, NCR, UK, Haryana & Western U.P, 11/11/19, 01/29/24, 4.3 yrs, Reliance Retail Ltd. (Fashion World by Trends), Business Development & Operation Manager, North Region, 02/01/24, Present, Planning, Sales, Training, Operations, Client Servicing, People Focus & CRM, Marketing, Cash / Stock Audit Related, Merchandising, Inventory Control, Sales & Reports, Minimize Shrinkage/Costs, English, Hindi, Arabic
Timeline
Business Development & Operation Manager
Reliance Retail Ltd. (Fashion World by Trends)
02.2024 - Current
Area Sales Manager
Vedant Fashion Pvt. Ltd. (Manyavar Brand)
11.2019 - 01.2024
Senior Store Manager
Apparel Group
10.2015 - 11.2019
Concept Manager
MAX Lifestyle
01.2014 - 10.2015
MBA/PGDM - Marketing & Finance
International School of Business & Media (ISB&M)
B.B.A - Marketing
Jain College Gwalior (Jiwaji University)
H.S.C. - Science
B.P.S College Desari (BSEB Patna)
S.S.C. -
Boys High School Mahnar (BSEB Patna)
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