Vikash Kumar
New Delhi
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
9
9
years of professional experience
Work History
Sales Manager
Credflow
09.2024 - 01.2025
- Developed and implemented a comprehensive sales strategy that aligned with company goals and market trends.
- Utilized CRM and sales forecasting tools to optimize sales processes and improve efficiency.
- Built and maintained strong relationships with key clients, fostering long term business partnerships.
- Provided exceptional customer service, addressing client needs and resolving issues promptly.
- Implemented a sales incentive program that motivated the sales team and increased performance.
Assistant Manager
Policy bazaar Insurance Brokers Private Limited
06.2021 - 09.2024
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular performance reviews for employees to identify areas of the company needs, leading by example to motivate high-achieving teams.
- Develop and implement sales strategies to achieve business goals and targets with complete adherence to industry regulations and company's policies.
- Identify new market opportunities and contribute to overall business.
Sales Team Leader
K12 Innovation Pvt Ltd
06.2020 - 04.2021
- Developed open and professional relationships with team members, enabling better, more effective issue resolution.
- Integrated process improvements continuously to increase overall workflow.
- Maintained excellent employee relationships by providing a supportive, friendly and helpful environment, especially to those struggling in the workplace.
- Deliver monthly target and input metrics of the team.
- Monitor at least 15 calls in a day & give feedback / training to the team members.
- Assist team with follow-up/closure of sales (10-15 calls in a day).
- Prepare Sales reports and strategy recommendations.
Assistant Manager Sales
Holiday Travel Triangle Pvt Ltd
11.2019 - 06.2020
- Supervise and manage a team of 6 team leaders.
- Enforce policies and procedures and ensure that my sales team achieves the customer service levels set by the organization, resulting in an annual increase of customer satisfaction by 5% per year.
- Responsible for resolving problems, identifying and analyzing trends, monitoring competitor activities and responding to customer needs.
- Communicate job expectations and provide direction, support and motivation to sales team to meet agreed targets and KPI lines.
Sales team Leader
Holiday Travel Triangle Pvt Ltd
12.2018 - 11.2019
- Developed open and professional relationships with team members, enabling better, more effective issue resolution.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Built strong team by recruiting and developing top sales talent.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Boosted sales performance by implementing effective team training and coaching strategies.
Sales Travel Specialist
Holiday Travel Triangle Pvt Ltd
03.2017 - 12.2018
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Designed custom itineraries that catered specifically to each client's individual needs, preferences, and budget constraints.
- Utilized CRM systems effectively to track client interactions – ensuring timely follow-ups on inquiries or booking requests.
Vendor Support Executive
Clues Network Pvt. Ltd
09.2015 - 01.2017
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Coordinating with seller’s for day to day logistics operations.
- Helping vendor’s in resolving all the issues faced by them by coordinating with internal team and process orders under the defined TAT.
- Intra-disciplinary coordination with, buyer team, catalog management team, category management team, finance, logistic team and CRM team.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Education
Bachelor in Arts -
Dr Bhimrao Ambedkar University
01.2010
Intermediate - undefined
Sri Narayan Singh College
Motihari, Bihar01.2007
High School - undefined
Holy Mission Sr Secondary School
Samastipur, Bihar01.2005
Skills
- Strategic target setting
- Sales planning
- Team management
- Client relationship management
- Inbound and Outbound Sales
- Sales operation
- Sales team training
- Performance management
- Pipeline management
- KPI tracking
- CRM software
Languages
English
Hindi
Hobbies and Interests
Playing / Watching Cricket, Cooking, Travelling
Timeline
Sales Manager
Credflow
09.2024 - 01.2025
Assistant Manager
Policy bazaar Insurance Brokers Private Limited
06.2021 - 09.2024
Sales Team Leader
K12 Innovation Pvt Ltd
06.2020 - 04.2021
Assistant Manager Sales
Holiday Travel Triangle Pvt Ltd
11.2019 - 06.2020
Sales team Leader
Holiday Travel Triangle Pvt Ltd
12.2018 - 11.2019
Sales Travel Specialist
Holiday Travel Triangle Pvt Ltd
03.2017 - 12.2018
Vendor Support Executive
Clues Network Pvt. Ltd
09.2015 - 01.2017
Intermediate - undefined
Sri Narayan Singh College
High School - undefined
Holy Mission Sr Secondary School
Bachelor in Arts -
Dr Bhimrao Ambedkar University
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