CRICKET
VIKASH PANDEY
RELATIONSHIP MANAGER
DIBRUGARH
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
SR. SALES OFFICER
HDFC BANK LTD
DIBRUGARH
03.2021 - Current
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
Team Lead
Reliance Digital
DIBRUGARH
11.2019 - 02.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Sales Officer
TATA WESTSIDE
DIBRUGARH
03.2018 - 10.2019
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Responded to customer needs by answering questions and providing detailed information about product.
Relationship Manager
MARUTI SUZUKI NEXA DIBRUGARH CENTRAL
DIBRUGARH
07.2016 - 03.2018
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Bachelor of Arts - Hindi As Major Subject
SUNRISE UNIVERSITY
DIBRUGARH 06.2013 - 07.2016
Skills
Customer portfolio management
Certification
GOOGLE CETIFICATION IN FUNDAMENTAL OF DIGITAL MARKETING
Interests
BOOKS
Additional Information
6 MONTH COURSE IN HARDWARE AND NETWORKING
Timeline
SR. SALES OFFICER
HDFC BANK LTD
03.2021 - Current
Team Lead
Reliance Digital
11.2019 - 02.2022
Sales Officer
TATA WESTSIDE
03.2018 - 10.2019
Relationship Manager
MARUTI SUZUKI NEXA DIBRUGARH CENTRAL
07.2016 - 03.2018
Bachelor of Arts - Hindi As Major Subject
SUNRISE UNIVERSITY
06.2013 - 07.2016
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