Vikash Pandey

Ensured all datasets undergo regular GDPR compliance checks.
Fully implemented a Data Security and Categorization System.
Established comprehensive endpoint protection across all devices and storage.
Conducted regular vulnerability assessments and penetration testing to identify and mitigate security risks.
Developed and enforced cybersecurity policies, including access controls, encryption standards, and incident response plans.
Evaluated a range of products to ensure compatibility with company systems.
Coordinated with security vendors, conducting test scenarios, and negotiated pricing.
Secured budget approvals from management and optimized vendor contracts.
Implemented SIEM solutions for real-time monitoring and threat detection.
Educated staff on compliance and security protocols, including phishing prevention and secure data handling.
Managed all aspects of data protection, including policy updates as required.
Conducted device assessments and scheduled routine patching.
Integrated DLP solutions, designing policies tailored to organizational needs.
Managed data leak incidents, providing regular updates to the C-Level team.
Led the web and data security team to ensure timely project delivery.
Served on the Advisory Board for Change, prioritizing projects and team assignments.
Implemented multi-factor authentication (MFA) and other identity management solutions.
Conducted regular security audits to ensure compliance with industry standards and regulations.
Boosted client business productivity by 50% through infrastructure re-engineering.
Engineered architecture and infrastructure supporting 10,000 users.

• Assist Forcepoint customers with backend support for escalated cases.
• Analyse issues or configuration problems that have been reported, make suggestions for potential fixes, and see that resolutions are carried out.
• Investigate and replicate challenging configuration, compatibility, or product defect issues, and record the findings of your research in the relevant systems.
• Report issues or customised solutions to the relevant Product Development Team if a solution cannot be found.
• Keep track of all technical questions and issues raised by customers in the escalation tracking system and customer tracking database. Include information about the problem's nature and the suggested fix.
• Participate in technical discussions and knowledge base documentation to offer potential technical solutions or workarounds.
• collaborates closely with engineering, development, sales, and operations to find solutions for complicated infrastructure problems with customers' products.
• Engage in bug scrubs and project meetings with Sales, Engineering, and Product Management to plan the resolution of customer-specific product issues and general trends in technical support.
• collaborates with quality assurance teams to find product bugs and offer practical feedback.
• Conduct technical evaluations of product requirements documents, functional specifications, and user documentation.
• Support knowledge-sharing programmes and provide documentation and training for product releases.
• Provide technical training and serve as mentors and advisors to technical support analysts and specialists.
• Serve as an authority on particular product integrations and components.
• Educate employees in-depth about general product knowledge, integration, and speciality areas.
• Take part in the on-call rotation as instructed after hours.
• Resolved 20+ technical support inquiries per day

• Work on Web Security on-prem at customer site
• Assist the client in having the problem examined and resolved
• If necessary, open a case with the vendor.
• closely collaborated with the Forcepoint Sales team to track the transaction
• Assist Forcepoint TAM in obtaining information about escalations and how they might affect the vendor's standing with the customer.
• Provide the vendor with a weekly report on open issues.
• Provide a link between the customer, sales, engineering, and technical support departments.
• Work with the DLP team when issues with the Web Channel come up.
• Help customers with the migration and/or upgrading of their products.

• Got basic training for Linux, MacAfee, Checkpoint and Windows server
• Focus on how Linux servers works, and basic operations performed there
• MacAfee and Checkpoint policy creation
• MacAfee DLP policy check and installation.