Vikash Upadhyay

• Lead the Ontology team in India responsible to manage India and Middle East market category launch and expansion
• Manage a team of Ontologists who develop taxonomy and ontology data models and standards to define and organize our customer shopping experience
• Assist category owners to launch and expand categories/services in various regions to increase ordered product sales (OPS)
• Partner with business, technical team and various other teams for new country launches
• Drive and coordinate cross-functional projects with a broad range of PMs, PMTs, engineers and category managers to improve schema and increase OPS
• Analyze website metrics and customer behavior data to make intelligent decisions on optimizing our taxonomy models
• Create new schema using Generative Artificial Intelligence (generative AI) models
• Lead and manage the transition of responsibilities to other teams and develop KPIs to track success
• Noteworthy Projects delivered in current role
• Orchestrated a seamless transition of responsibilities to the Ops team, resulting in a strategic reduction of5 headcounts, optimizing team efficiency and resource allocation
• Spearheaded the transfer of expansion tasks to CPCS, unlocking550 hours of critical Ontology bandwidth for new growth initiatives, driving scalability and innovation
• Led the creation and implementation of58 new attributes and40 configuration changes for High Consideration Technical Products (HCTP), catalyzing an enhanced customer experience and generating an estimated $126 million in Operations Profit Simplification (OPS) for the IN Marketplace in2023
• Championed the schema expansion of10 Product Types under the Voyager Program, leveraging best-in-class website analysis to introduce over90 new attributes across6 High-Level Product Types
• This initiative yielded an impressive152 million in OPS, as validated by2023 weblab results
• Partnered with Amazon Retail Compatibility Experience (ARCX) to model51 critical attributes, significantly boosting customer confidence in compatibility and reducing return rates
• This effort addressed a $330 million returns challenge across North American stores and a €561 million gross concessions value in EU5+NL markets
• Collaborated with Dangerous Goods and Operational Risk and Compliance (ORC) teams to identify and model14 key attributes, mitigating potential safety and regulatory compliance risks for Amazon, enhancing overall operational integrity
• Drove a substantial improvement in Automatic Refinement Alignment, elevating the rate from46% to68% through strategic problem-solving and cross-functional collaboration with engineering teams, significantly enhancing operational efficiency

• Manage a team of taxonomists who enable adoption of a common, global categorization language to consistently organize revenue, people, risk and knowledge information in global systems
• Lead the Annual Taxonomy change process for the organization to align the new taxonomy values as per the go-to market strategy
• Ensure alignment of data governance processes and standards with applicable support models
• Lead the data migration projects for different countries on new platform
• Work with different country data stewards to onboard the country on new data platforms and ensure that the global taxonomy is consumed by the country
• Work with data stewards and technical team to ensure the right data is flowing into the reporting, people and content systems
• Develop and publish data quality scorecards
• Work with key stakeholders to plan the consumption of taxonomy for their systems
• Manage overall team productivity and quality

Assistant Manager, Enterprise Search

• Lead a team of search analysts involved in improving search for our Deloitte practitioners
• Identify and evaluate inefficiencies related to Enterprise Search and recommending optimal business solutions
• Work with product managers in the U.S
• To formulate the roadmap for knowledge products
• Lead and organize the prioritization of product capability enhancements, functional improvements, operations and user support
• Engage with the knowledge, staffing, finance and other functions to best align taxonomy with other key functional systems
• Work with IT team to define the product scope, requirements and business objectives
• Conduct UAT testing for new features and highlight issues to the development team
• Improve user search experience by data analysis, reporting, and administration of knowledge platforms
• Organize and lead the sprint planning meeting and sprint reviews of knowledge platforms
• 2012-2014: Senior Analyst & Account Lead
• Manage and maintain the repositories to ensure the availability of the latest approved content
• Maintain KM repositories of content including taxonomy maintenance and tagging keywords
• Assist teams in choosing appropriate collaboration tools as per their requirement
• Oversee and plan the delivery of Intranet portal related services to internal clients
• Conceptualize and develop action plans to improve the service delivery of projects
• Manage day-to-day operations including project scope confirmation, work allocation, quality review for search related requests within the defined benchmarks of quality, SLA, and TAT

• Improved risk monitoring capabilities by delivering detailed settlement account reports for all regions

• Supported leadership decision-making with comprehensive sales compliance reports across all regions