Vikash Kumar Damai
Bangalore
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
14
14
years of professional experience
Work History
Inside Sales Specialist
Arrosoft Solutions
Remote
10.2023 - Current
- Proactively identify and engage potential partners in the ASEAN, AU, and NZ regions
- My role involves introducing and elucidating our comprehensive range of solutions and offerings to these prospective partners
- Key focus is on promoting awareness and understanding of various services such as Software as a Service (SaaS), Backup as a Service (BaaS), Infrastructure as a Service (IaaS), Cloud services, and Cybersecurity as a Service
- Actively employ cold calling and targeted email campaigns as effective outreach strategies to initiate meaningful conversations with potential partners
- In addition to creating initial interest, I am adept at conducting product demonstrations, proof-of-concept presentations, and generating accurate quotes tailored to the specific needs of our partners
- My role extends to efficiently navigating the entire sales cycle—from the initial contact to closing deals successfully
- Focus towards building strong, mutually beneficial relationships with partners, while simultaneously promoting and educating them about the innovative and essential services we provide.
Inside Sales Product Specialist
Dell International Services India Pvt Ltd
Bangalore
06.2014 - 10.2023
- Conducting timely responses to all incoming calls and emails, including cold calling, lead generation, and account planning
- Corresponding with outside sales representatives to identify customer needs and recommend appropriate products and solutions
- Solidifying productive relationships with business unit heads to identify target markets in the ANZ region
- Managing the entire sales lifecycle from customer engagement and solution development to deal closure, exceeding quarterly revenue quotas
- Analysing sales performance and trends, improving capabilities, and maintaining high customer satisfaction ratings
- Targeting sales efforts to double goals, resolving inbound and outbound solution requests per established guidelines
- Maintaining a sales pipeline, navigating organizations to identify decision-makers, and proposing effective sales programs.
Technical Support Officer
Convergys India Services Private Limited
Bangalore
03.2012 - 04.2014
- Monitored and maintained computer systems and networks, troubleshooting and solving hardware or software faults
- Provided positive customer experiences, helping customers set up IPTVs and VoIP phones.
Customer Support Associate
Aditya Birla Minacs
Bangalore
07.2010 - 02.2012
- Addressed customer concerns, handled complaints and returns, and collaborated with the sales team to resolve issues
- Monitored customer satisfaction levels, developed methods to increase satisfaction, and assisted in delivering excellent customer service.
Customer Support Associate
Aditya Birla Minacs
Bangalore
07.2010 - 02.2012
- Listened to customers' concerns and handled complaints and returns
- Gave detailed explanations of services or products
- Worked with a sales team to create better methods to address customer complaints, reviewed customer accounts and transactions while resolving issues
- Collaborated with the sales team to develop efficient methods for handling issues with larger revenue customers
- Worked on special short-term projects to offer customized support for new products or products at end-of-life
- Monitored the customer satisfaction levels and develop methods for increasing them
- Assist in increasing ways for delivering excellent customer service to irate or problematic customers
- Updated the company database by inputting information from each call and keeping every customer field current.
Education
Bachelor of Commerce -
William Carey University
Skills
- Product & Service Knowledge
- Market Research Analysis
- Client Account Management
- Inside Sales
- B2B Sales
- Sales Closing
- Sales Tracking
- Client Tech Support
- Product Specialization
- Lead Generation
- Territory Management
- Product Promotion
- Sales & Negotiation
- Prospecting
- CRM Systems
- Account Management
- Customer Relations
- Team Collaboration
- Upselling and Cross Selling
Profile Snapshot
Charismatic and knowledgeable Inside Sales Product Specialist with a decade of experience in business solutions software. Proven expertise in marketing communications, client support, new product development, and pricing. A dependable team player with strong analytical thinking skills. Seeking a challenging specialized sales opportunity with a progressive organization to apply education, leadership, and sales/management skills.
Awards
- Best Agent of the Segment Award for exceeding 100% of goal attainment.
- Spot Award on multiple occasions for delivering exceptional customer service.
- Attained multiple awards in internal R&R for consistently maintaining high customer satisfaction ratings.
Accomplishments
"Best Agent of the Segment Award" for exceeding 100% of goal attainment.
"Spot Award" on multiple occasions for delivering exceptional customer service.
Attained multiple awards in internal R&R for consistently maintaining high customer satisfaction ratings.
Timeline
Inside Sales Specialist
Arrosoft Solutions
10.2023 - Current
Inside Sales Product Specialist
Dell International Services India Pvt Ltd
06.2014 - 10.2023
Technical Support Officer
Convergys India Services Private Limited
03.2012 - 04.2014
Customer Support Associate
Aditya Birla Minacs
07.2010 - 02.2012
Customer Support Associate
Aditya Birla Minacs
07.2010 - 02.2012
Bachelor of Commerce -
William Carey University
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