VIKAS KUMAR VISHNOI
Haridwar
Summary
Dynamic professional with a proven track record at Zepto, excelling in inventory management and team development. Achieved 99% order fulfillment while optimizing operations and ensuring compliance. Skilled in data reporting and fostering strong customer relationships, driving significant improvements in store performance and team productivity.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Zepto
Haridwar
01.2024 - Current
Store Operations & Fulfilment
- Manage day-to-day functioning of the dark store to ensure 99% order fulfillment within SLA (delivery time).
- Monitor picker and packer productivity, reduce errors, and improve picking accuracy.
- Optimize store layout for faster operations.
- Ensure 100% stock accuracy between system and physical inventory.
- Monitor expiry, damages, shrinkage, and pilferage, keeping losses below defined thresholds.
- Maintain optimum stock levels with zero stock-outs of high-demand items.
- Recruit, train, and manage store staff (pickers, packers, riders if assigned).
- Ensure adherence to shift rosters, attendance, and labor compliance.
- Conduct daily briefings, performance tracking, and motivation to meet KPIs.
- Drive high customer satisfaction by ensuring correct and timely order fulfillment.
- Monitor customer complaints related to store operations and take corrective actions.
- Maintain high order accuracy with zero wrong deliveries.
- Ensure store adherence to operational SOPs, food safety, hygiene, and statutory compliance.
- Monitor workplace safety, handling of perishable goods, and cleanliness of the store.
- Conduct regular audits to maintain compliance.
- Provide daily MIS on sales, inventory, manpower, and operations.
- Track key operational metrics like picking speed, fulfillment SLA, shrinkage %, and wastage %.
- Share insights with central operations team for continuous improvement.
Field Sales Manager
Airtel
Haridwar
01.2007 - 02.2010
- Achieve monthly, quarterly, and annual sales targets for prepaid, postpaid, broadband, DTH, and enterprise solutions.
- Drive revenue growth in assigned territory through effective channel and direct sales management.
- Appoint, manage, and support distributors, retailers, and field sales executives.
- Recruit, train, and motivate field sales executives (FSEs) to achieve sales objectives.
- Monitor daily activities, productivity, and performance of the field sales team.
- Conduct regular reviews, provide coaching, and ensure skill development.
- Ensure compliance with company policies, sales processes, and regulatory requirements.
- Maintain accurate sales data, MIS reports, and market intelligence inputs.
- Provide timely updates to senior management on performance and market conditions.
Education
Bachelor of Arts -
HNB Garhwal University
Haridwar07-2008
GED -
UK Board.
Haridwar07-2005
High School Diploma -
UP Board
07-2003
Skills
- Inventory management
- Order fulfillment
- Team development
- Operational compliance
- Data reporting (MIS)
- Customer relationship management
- Managing live orders and riders' briefing
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Affiliations
- Playing cricket and chess
- Exploring new places
Timeline
Assistant Store Manager
Zepto
01.2024 - Current
Field Sales Manager
Airtel
01.2007 - 02.2010
Bachelor of Arts -
HNB Garhwal University
GED -
UK Board.
High School Diploma -
UP Board