Manager with 11 years of experience in business operations, workforce & people management, service delivery and strategic business consultation. Offers excellent analytical and management skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Manager
EY GDS
Gurgaon
01.2022 - Current
Resource Management lead for Technology Risk and Software Asset Management group comprising of ~1400 professionals working on FAIT, SOC,DA,ITAM and SOX projects across India, Poland and Manila
Established strong connect with client and EY global offices to ensure service quality and delivery and increasing GDS integration
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Planning and executing cost saving strategies in sync with business initiatives and provide competency level cost analysis to leadership
Responsible for on-going workforce forecasting & planning along with Headcount Management
Ensured hiring at correct level is done to ensure pyramid and grade mix is not distorted across levels for competency
Enabled optimum utilization of resources during peaks and valley of demand
Worked in liaison with Talent Acquit ion team to fill critical staffing gaps and create supply pipeline for clients
Worked in collaboration with mobility team to enable Visa approval process for short/long term rotation requirements
Work closely with Talent and operational lead on talent goals (including D&I) also provided end to end hiring view to business groups thorough dashboards
Responsible for performance, training and mentoring of 20 resource management professionals
Assistant Manager
EY GDS
Gurgaon
10.2019 - 01.2022
Resource Management lead for Tech Risk group comprising of ~1100 professionals working on FAIT, SOC and SOX projects across India, Poland and Manila
Responsible for on-going workforce forecasting & planning along with Headcount Management
Worked in collaboration with mobility team to enable Visa approval process for short/long term rotation requirements
Resolved billing and operational queries for group of 1100+ professionals
Provided end to end hiring view to business groups thorough hiring dashboards Planning and executing cost saving strategies in sync with business initiatives
Resource Manager
Wipro Limited
GURGAON
07.2016 - 09.2019
Strategic consultant to business leadership group Responsible for on-going workforce forecasting & planning along with Headcount Management
Oversaw HR needs for 900-employee operation across 4 locations.
Supported business to drive decisions through extensive Data Analysis
Single point of contact for Corporate Finance or BU Finance requests including (Year on Year lever comparisons, productivity tracking, Progression spend, Role transformation, etc.)
Process Lead/Process Developer/Team Member
Aon Hewitt
Gurgaon
12.2010 - 06.2016
Handled key aspects of process audits like: Payroll Administration, Data edits (accounting), Workflows, Reconciliation and Qualified Domestic Relation Order
Performed quality audit for fortune 500 client, streamlined processes ensured teams comply with contractual obligation and provide solutions based on client expectations
Risk Management: reduced company's exposure to operational failures by suggesting alternatives in line with policies and procedures across multi domain