Vikesh Singh
New Delhi
Summary
Dynamic Engagement Manager with a proven track record at HDFC Bank, excelling in stakeholder relations and business analysis. Spearheaded initiatives that significantly enhanced customer satisfaction and sales performance, achieving notable revenue growth. Expert in leading high-performing teams and fostering long-term client partnerships through exceptional customer service and strategic insights.
Overview
11
11
years of professional experience
Work History
Engagement Manager
HDFC Bank
09.2022 - Current
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Responsible for KP activation , maintain the deposit renewal ratio of the centre.
- Responsible to support the centra head for liability lead generation from walk in KPs .
- Engage with KPs for additional business from existing deposit and enhancement of overall portfolio.
- Collaborated with Key Partner delivery and service teams to manage seamless client experiences.
- Consulted with teams on established best practices and process improvements.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
Sales Manager
Axis Bank
04.2019 - 07.2022
- Handled a team of 20 members for driving Affluent card Business for NCR
- Handling relationship with 4 circles including 6 cluster and 56 branches.
- customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Manager
Axis Securities And Sales
02.2014 - 03.2019
- Responsible for source premium card for the top end clients from open market , corporate tie ups and institutional selling.
- Selling cross- sell product like casa , Forex,Loans
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
BBA - Marketing
Chaudhary Charan Singh UNiversity
Meerut, India01-2010
Skills
- Stakeholder relations
- Sales team training
- Customer service
- Business analysis
- Goals and performance
- Customer relations
Timeline
Engagement Manager
HDFC Bank
09.2022 - Current
Sales Manager
Axis Bank
04.2019 - 07.2022
Assistant Manager
Axis Securities And Sales
02.2014 - 03.2019
BBA - Marketing
Chaudhary Charan Singh UNiversity
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