Vikhyath Patil

• Managed projects related to improving processes associated with delivering services or products.
• Coordinated with external vendors to ensure timely delivery of services and products.
• Assessed company operations for compliance with safety standards.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Implemented strategies to take advantage of new opportunities.
• Worked closely with human resources to support employee management and organizational planning.

• Handling Escalation contacts and maintaining the Queue Service level. Floor walk and assist the Team Members

• Provided exceptional customer support by quickly diagnosing and addressing technical concerns, resulting in increased client satisfaction.
• Delivered exceptional customer support, addressing any concerns or issues promptly and demonstrating a deep commitment to client satisfaction.

• Conducted research on relevant topics related to the program's mission.
• Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
• Organized workshops, seminars, conferences and other special events as part of programming efforts.
• Customer support Voice and emails and quick solutions for the responsibilities given by an organisation
• Gathered statistical data and wrote reports on program outcomes.

• Maintain up-to-date knowledge of academic programs and admission requirements, financial aid processes, industry trends and best practices of the institution admission counselling profession.
• Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
• Responsible for the creation of a recruitment plan and, ultimately, the enrollment of transfer students to the institution
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• Worked in Asia’s largest health care ed-tech company with a transfer of 100 students within 3 months.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

• Analyzed customer feedback to identify areas of improvement in current campaigns.
• Conducted market research to identify potential target markets for products and services.
• Wrote and delivered quarterly reports with ideas for improvements and initiatives.
• Collaborated with cross-functional teams to ensure successful product launches.
• • Leveraged my creativity to identify new ways to increase online presence and advertising efficacy.