Vikram H
Quality Management & Sales
Chennai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A need to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
HDFC SALE PVT LTD
02.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Quality Control Officer
HDFC SALES PVT LTD
01.2022 - 12.2022
- Identified problems in relevant documentation and ensure they are inline with company and government standards.
- Approved incoming applications for Home Loans in Bangalore.
- Served as point of contact for individuals seeking approvals for their Home Loan and worked to resolve customer conflicts and documentation issues.
- Ensure satisfaction to all customer no matter the outcome
Quality Assurance Intern
VST TITANIUM MOTORS PVT LTD
06.2019 - 07.2019
- Interacted with customers by phone & email to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Marketing Associate
MotorZo.in
09.2016 - 05.2017
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Streamlined processes to improve efficiency in the marketing department, reducing turnaround times for deliverables.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Coordinated art and graphics creation for effective merchandising.
- Edited website content and database to keep information correct and up-to-date.
Sales Executive
Cargoji.in
08.2015 - 03.2016
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Expanded market with strategic territory planning and targeted prospecting.
Education
MBA - Marketing & Operations
04.2001 -
BBA - Business Administration
04.2001 -
Skills
Customer Needs Assessment
Payment Processing
Multi-Tasking Strength
Client Service
Client Account Management
Upselling
Cross-Selling
Excellent People Skills
Conflict Resolution
Relationship Building
Accomplishments
- First to get 100% Sanction Ratio Pan India in HDFC Ltd.
- Secured First Client for Startup.
- Three Consecutive Time All Round Champion In Sports '10 to '12.
- Over 70 Certificates and 30 Medals In sports.
- Worked with NGO, "Make A Difference" for 1 year while doing my Under-Grad.
Timeline
Quality Control Officer - HDFC SALES PVT LTD
01.2022 - 12.2022
Sales Associate - HDFC SALE PVT LTD
02.2021 - Current
Quality Assurance Intern - VST TITANIUM MOTORS PVT LTD
06.2019 - 07.2019
Marketing Associate - MotorZo.in
09.2016 - 05.2017
Sales Executive - Cargoji.in
08.2015 - 03.2016
SRM Institute of Science & Technology - MBA, Marketing & Operations
04.2001 -
Madras Christian College - BBA, Business Administration
04.2001 -