Summary
Overview
Work History
Education
Skills
It Credentials
Linguistic Ability
Personal Information
Software
Interests
Work Availability
Quote
Timeline
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Vikram Pal

Vikram Pal

Technical Sales & Support Engineer
Ghaziabad

Summary

Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Technical Sales & Support Engineer

Kernel Apps Private Limited
07.2021 - Current
  • Managed technical integration, customer support and program management.
  • Developed and implemented pursuit plans for opportunities within assigned key accounts.
  • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
  • Liaised with assigned accounts to foster relationship development.
  • Managing multiple accounts at once.

Freelancer Consultant

Ins & Out
09.2020 - 04.2021
  • Handled few startup like CHAI MASKA
  • Mystery shopping and integrity checks were done for WOW MOMOS (a famous food chain brand) personally.
  • Optimized Decisive approach regarding core angles of business
  • Leading team and guiding them for achieving Pre-determined targets

Proprietor

Ram Shayam E-Hawk Group
04.2016 - 11.2019


  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Quick decision making & and making new contacts.
  • Keep in touch with customers to ensure that provided service to them is good enough.
  • Finding new tools and tactics to find new relevant customers to improve sales.
  • Managing day to day office happenings and stepping along with the associates and help them to pursue the work with efficiency.
  • Experience of selling products over different online portals like amazon.com, flipkart.com, snapdeal.com etc

Customer Relationship Manager

Hybrid Engineering
11.2012 - 12.2015
  • Completed opening and closing functions to meet operational needs.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Sound knowledge of bank products and services (Consumer and Business)

Insurance Agent

Aegon Religare
07.2009 - 10.2012
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Education

No Degree - Business Management Focuses On Digital Marketing

Indian Institute of Technology
Delhi
04.2001 -

MBA - Marketing Management And Research

Maharishi Dayanand University
Ghaziabad
04.2001 -

Master in Commerce - Financial Accounting, Taxation, Cost Accounting

Chaudhary Charan Singh University
Ghaziabad
04.2001 -

Bachelor of Commerce - Finance, Accounting

Delhi University
Noida
04.2001 -

Skills

Market Trends

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It Credentials

  • Well versed with Windows, MS Office and Internet applications.
  • Microsoft Office 2010/2013/2016/2019 (Outlook, Excel, MS Access)
  • Operating Systems Windows 10/8/7, Windows 2019/2016/2013 Server
  • Platforms & Servers IIS (Internet Information Server), MS Exchange Server 2016/2013/2010
  • Installations of Operating Systems win 10/8/7. Installation of various software.
  • Outlook Profile configuration, Installing, configuring & administering Win 10 professional, Windows Server 2016/2012/2008 Server.
  • Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account Sharing Folders, Windows Backup & Restore, and Networking using TCP/IP and Related Services like DHCP, DNS, WINS, RAS (Remote Access Services), Remote Desktop
  • Good knowledge of Email Server & Email Client – Exchange Server, Office 365, Outlook, Windows Live Mail, Lotus Notes, Thunderbird, and Apple Mail.
  • Good Knowledge of Cloud storage and services, SaaS, IaaS.

Linguistic Ability

English, Hindi

Personal Information

Date of Birth: 05/07/89

Software

Zendesk

Jira

Microsoft CRM

Microsoft office 365 Cloud

Google workspace

Interests

Writing Short Stories, poems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Technical Sales & Support Engineer

Kernel Apps Private Limited
07.2021 - Current

Freelancer Consultant

Ins & Out
09.2020 - 04.2021

Proprietor

Ram Shayam E-Hawk Group
04.2016 - 11.2019

Customer Relationship Manager

Hybrid Engineering
11.2012 - 12.2015

Insurance Agent

Aegon Religare
07.2009 - 10.2012

No Degree - Business Management Focuses On Digital Marketing

Indian Institute of Technology
04.2001 -

MBA - Marketing Management And Research

Maharishi Dayanand University
04.2001 -

Master in Commerce - Financial Accounting, Taxation, Cost Accounting

Chaudhary Charan Singh University
04.2001 -

Bachelor of Commerce - Finance, Accounting

Delhi University
04.2001 -

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Vikram PalTechnical Sales & Support Engineer