Vikram Parsuramulu

Work History

Busybees Logistic solution Pvt.ltd, Hyderabad

Hyderabad

12.2018 - 09.2023

Day to day end operation's live allocation's tracking report & Team monitoring
Tracking , Escalation shipment's and and provide closure for customer ,and client service team
Weekly monthly SDP(same day performance ) tracker across all service center's south 1
Monthly review meeting with client service team to pull up the volume projection , performance review in ppt format , plan fo action on ground level operation's implementation on new process
Internal Team Meeting to plan how to drive ground level operation's with supervisor , brach in-charge and achieve target set goal
Daily monitoring > 3 day's ageing shipment's closure with escalation shipment's
Weekly meeting with vendor's to ONB rider's with current slab rate and additional change's as per company policy
Preparing complete track report's on SDD/NDD/PDD/COD/ UPI/ (RVP) Reverse logistic / forward Delivery (FW) and review with Lead Head manager & regional manager with
Preparing complete report's on supply chain segment
Weekly team refresh briefing about process ,newly add on process ,mating performance with 5 S organizing work place
Talent acquisition hiring for ground level operation's for supervisor Branch in-charge / rider's

Busybees Logistic solution Pvt.ltd

PUNE

10.2017 - 11.2018

As a client service Associate handle (FM) First Mile for reputed clients like Paytm , Ajio ,(FC) First cry pan India order manifestation to order picking day to day track of all shipment's
ONB process for new client training process API iteration , manifestation of AWB manually and system iteration
Preparation of all client's report 's tracking coordination with operation manager for delay and closure with in 24Hr's
coordination with client poc's for volume's and review with picked performance day to day activity
Communicated with clients regarding account services, statements, and balances
Coordinated with operations staff to resolve service problems and boost client satisfaction

The-Connections Services Private Limited, Genset KOEL

PUNE

04.2016 - 09.2017

Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
Managed functional areas of logistics.
Organized unit training operations and managed details when unit move was required.
Tracked assets disposal and determined IOM's best interest to upgrade inventory list.

Connections Services Private Limited, Maharashtra Pune

PUNE

02.2014 - 03.2015

Performed customer support to update database with customer responses.
Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Supervised processes to eliminate weak points or bottlenecks in business operations.
Assessed business processes and identified ways to boost improvement.

Aasaan Retail Pvt.Ltd

Chennai

08.2012 - 12.2013

Organized daily workflow and assessed appropriate customer to provide optimal service.
Supervised daily operations and service functions to maximize revenue, customer satisfaction, and employee productivity.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.