Skilled Executive 6 years of business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization,business development,account management,process improvement etc.
Results-drive executive with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Executive
BUSYBEES LOGISTIC SOLUTIONS PVT. LTD.
BHUBANESWAR
08.2022 - Current
Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Directed market expansions to propel business forward, meet changing customer needs.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Increased sales through aggressive sales program overhaul, market campaigns and new product launches.
Increased company growth through collaboration with sales and marketing departments.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and productivity.
BDM
SAFEXPRESS PVT LTD
GURGAON
08.2018 - 08.2022
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Negotiated and closed long-term agreements with new clients in assigned territory.
Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Knowledge of CRM’s such as propel, proton & Sales force.
Single Point of Contact for all Customer Queries and Escalations.
Resolve customer’s complaint and queries within TAT.
Main customer which is handled AcerIndia,Jaquar,Minda, Rhenus India, Ve commercial etc.
Worked with PICKUP TEAM & also working with SafeExperience centre (BINOLA).
Technical Support Representative
IENERGIZER
NOIDA
04.2013 - 07.2018
Managed high levels of call flow and responded to [Type] technical support needs.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Translated complex technical issues into digestible language for non-technical users.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Support Customers across Telecommunication, handling calls & resolving the queries.
Understand customer needs and to offer the most appropriate product or service to address their needs.
Focus on 100% customer satisfaction.
Resolve customer queries within the assigned TAT (Turn Around Time).
Remote customers mobile in system resolve GPRS, Internet and technical issues.
Education
Bachelor of Arts - Economics
KENDRAPARA AUTONOMOUS COLLEGE
KENDRAPARA
04.2007 - 06.2010
Timeline
Senior Executive
BUSYBEES LOGISTIC SOLUTIONS PVT. LTD.
08.2022 - Current
BDM
SAFEXPRESS PVT LTD
08.2018 - 08.2022
Technical Support Representative
IENERGIZER
04.2013 - 07.2018
Bachelor of Arts - Economics
KENDRAPARA AUTONOMOUS COLLEGE
04.2007 - 06.2010
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