Vikram Shekhawat
Gurugram
Summary
Experienced financial operations leader with over 7 years of proven success in managing accounts receivable billing, accounts payable invoice processing, credit analysis, and dispute resolution. Known for building and maintaining strong relationships with clients and stakeholders globally. Proficient in utilizing accounting software and tools to analyze data, generate reports, and ensure accuracy in financial transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate (FinOps)
Publicis Re:Sources
08.2023 - Current
- Managed end-to-end O2C billing processes for a portfolio of clients, ensuring timely and accurate invoicing while adhering to company policies and compliance standards.
- Identified inefficiencies in the billing process and implemented best practices to streamline operations and reduce errors.
- Addressed customer inquiries regarding invoices, payment terms, and discrepancies, ensuring a high level of customer satisfaction.
- Generated and analyzed billing reports to track performance metrics, such as billing cycle times and revenue recognition.
- Conducted training sessions for team members on billing processes, software tools, and compliance requirements.
- Leveraged billing software and automation tools to enhance accuracy and efficiency in the billing process.
Process Developer
Genpact
06.2021 - 08.2023
- Managed end-to-end billing processes within the Order to Cash cycle, including invoicing, billing adjustments, and credit memos.
- Researched and reconciled customer’s accounts/invoices to ensure accurate and timely billing.
- Reduced financial discrepancies by efficiently reconciling bank accounts and organizing data in accounting software.
- Oversaw day-to-day accounting operations to enhance financial accuracy.
- Collaborated with cross-functional teams, such as sales, customer service, and finance, to address billing inquiries and issues.
- Provided comprehensive training and guidance to new team members on processes, tools, and service level agreements (SLAs).
Senior Advisor
Concentrix
01.2019 - 06.2021
- Processed customer invoices and credit notes, ensuring compliance with contractual terms and pricing agreements.
- Collaborated with cross-functional teams, including sales and finance, to resolve billing issues and improve customer satisfaction.
- Monitored accounts receivable aging reports, proactively following up on overdue payments to maintain cash flow. Maintained compliance with internal policies and external regulations, supporting audit processes as needed.
- Developed and maintained strong relationships with clients, addressing inquiries and resolving issues promptly to foster loyalty.
- Led training sessions for junior associates, providing mentorship and guidance to support their professional development and career advancement.
Customer Service Advisor
Teleperformance
08.2017 - 07.2018
- Provided exceptional customer service via phone, email and chat.
- Resolved customer inquiries, issues, and complaints in a timely and professional manner.
- Assisted customers with order tracking, product information, returns, refunds, and exchanges.
- Educated customers on Amazon's policies, procedures, and services.
- Collaborated with internal teams to improve processes, products, and services based on customer feedback.
- Followed up with customers to ensure their concerns have been addressed satisfactorily.
Education
M.COM - Business Administration
University Of Rajasthan
06-2018
B.Com - Bachelor of Commerce
University Of Rajasthan
06.2013
Skills
- SAP
- Maconomy
- MS Office
- E-commerce
- Salesforce
- Microsoft Navison
- Chase Production
Certification
- Project Management Professional (PMP)
- Invoice to Cash (Practitioner)
- Generative AI
- Executive Presence
- IT Enable Accounting
LANGUAGES
English - Advanced
Hindi - Native
Hobbies and Interests
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sports
Timeline
Senior Associate (FinOps)
Publicis Re:Sources
08.2023 - Current
Process Developer
Genpact
06.2021 - 08.2023
Senior Advisor
Concentrix
01.2019 - 06.2021
Customer Service Advisor
Teleperformance
08.2017 - 07.2018
B.Com - Bachelor of Commerce
University Of Rajasthan
M.COM - Business Administration
University Of Rajasthan
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