Vikram Waghchavare
Senior Analyst\PACS Administrator
Rajgurunagar
Summary
Skilled and dedicated Healthcare IT Professional with over 6 years of experience supporting and managing enterprise-level medical imaging applications such as Intelerad, Philips ISPACS, VUE PACS, IBM Merge PACS, and eFilm. Adept in troubleshooting complex PACS, DICOM, and HL7-related issues, analyzing backend logs via Linux servers, and providing end-to-end application support to international healthcare clients. Experienced in incident management using tools like ServiceNow, Salesforce, and eService, ensuring SLA compliance across P2–P4 level alerts. Daily communication with a proven ability to liaise effectively with PACS admins, radiologists, IT teams, and clinical staff through calls, emails, and remote support tools like Bomgar.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Analyst
Global Logic Technologies PVT LTD
09.2024 - 11.2025
- Ensuring smooth operation of the PACS system using Linux platform, including Radiology image workflow, archiving and retrieval.
- Using SQL queries to analyze system performance, troubleshoot technical issues, and provide resolution
- Working on tickets raised by client over phone calls\Web portal for Intelerad viewing application
- Resolving various types of issues facing by end user i.e.CD burning, Study load slowness, Study crossing to PACS, Issues with user access to physician portal, reporting worklist, Technologist portal, Priors not loading, CAD marks, Hanging protocol
- Using Linux backend to view the application logs to find errors, checking the HL7 order details and DICOM information of accessions
- Raising change request to make simple PACS configuration changes if requires fixing the issue
- Using Service-Now ticketing tool, resolving cases within SLA
- Escalating cases properly to respective team while following standard escalation process.
- Communicating with clients over the phone, email, and remote Bomgar sessions to resolve issues
- Maintaining old SOPs, creating new SOPs
Cloud Infrastructure Services Lead 1
UST International PVT LTD (UST Technology)
12.2021 - 08.2024
- Working on PHILIPS imaging applications ISPACS and VUE PACS in proactive monitoring team
- Familiar with DICOM and HL7 protocols.
- Using Salesforce and eService ticketing tools to resolve PACS issues, currently working on P2, P3, P4 alerts
- Assisting clients remotely to troubleshoot and subsequently repair PACS application related problems or issues upon request until resolution
- Notifying clients about any problems through email and call and collaboratively solves those problems as needed.
- Resolving normal to System-Down critical issues reported by clients for PACS/DICOM/HL7/EA and providing immediate real-time solution.
- Engaging daily with PACS admin, IT techs, physicians, and clinical staff to ensure imaging systems are up and operating correctly.
- Monitoring the system daily for scheduled jobs, backup / archival and system program interfaces to ensure proper system application maintenance, system performance and quality controls are met.
- Sharing product and process knowledge to new joiners, giving them hands on training of troubleshooting.
- Proactive monitoring on hardware components and client application like F5 load balancer, Esxi hosts.
Senior Associate
Capgemini PVT LTD
07.2019 - 11.2021
- On call support to international clients in Healthcare domain, working on imaging application eFilm and IBM-Merge PACS servers.
- Familiar with DICOM and HL7 protocols.
- Logging case for issues in SalesForce and resolving issue in timely manner, maintaining SLA of case, taking follow up with client.
- Attending client calls for desktop application eFilm and server application Merge PACS
- Working for IBM Watson Health as Technical Analyst handling their Enterprise PACS Imaging Systems and its administration in advanced healthcare.
- Creating development JIRA and providing inputs to Development Team for eFilm-application issues.
- Documentation using Salesforce tool, maintaining project SOPs and sharing it to new joiners
- Reviewing team’s cases monthly and providing them feedback, joining weekly review calls with the client and preparing MOM.
System Administrator
U&D Square Solutions PVT LTD
06.2017 - 04.2019
- Building virtual servers in Windows 2016 platform, Configuration of Windows 2016 Server.
- Primary responsibility in configuring the dedicated domain environment for US based client Summit Hosting which Includes DC, DNS, DHCP, Hyper-V, on windows server 2016.
- Server building Project and Remediation activity of US based client Summit Hosting.
- Creating OUs, Sub OUs, and Security groups and adding users to groups as per client’s requirement.
- Creating virtual machines through RDP jump box in Windows 2016 Hyper-V environment, Adding HDD space, RAM, CPU through Failover Cluster Manager as per client requirements.
- Installation of Anti-Virus, Office 2016, Office 365 and other third party softwares and giving permissions to users.
- Performing folder enumeration for CPA clients on Windows Server 2016 which use to limit the user access to data on server.
- Restoring client’s data from old Citrix environment to new build servers through S3 browser.
- Using Kayako ticketing tool of client.
- Active interaction with US based client Summit Hosting via Discord tool, emails and Skype calls.
- Installation of updates, patches, service packs, monitoring backups on server and workstations for Summit hosting CA & US through Kaseya (server and workstation management) tool, N-Central and N-able tool.
- Generating reports for SCCM for Microsoft patches installation on systems.
- Hardening of operating systems as per client requirement.
System Engineer
ISOURCE Info systems PVT LTD
07.2015 - 06.2017
- Worked on ticketing tool “Advanced Help Desk” to resolve end users Incidents & Requests
- Fetching compliance reports through SCCM and accordingly sending issues to Desktop support team for installation of patches, updates
- Taking active part in client Audit for compliance
- Creation and configuration of DL, special email ID creation
- New user account and computer account creation in Active Directory, giving and restricting access to users, resolving user account lock out and disable issues
- Print server migration from 2008 to 2012
- Configuring VPN, Bit locker on user’s laptops, configure BYOD for end users
Desktop Support Engineer
IBM-NETCONNECT Pvt LTD
04.2014 - 07.2015
- Worked on ticketing tool “Advanced Help Desk” to resolve end users Incidents & Requests
- Adding computers in domain & installing network printer
- Keeping all desktop and laptop systems up to date for security compliance
- Working knowledge of issues related Outlook, VPN, JAVA, Oracle, Login issues, LYNC, Printer, Host-entries, Citrix, connectivity, user account lock.
- Installation of OS: XP, Windows-7, Windows-8, windows 2003, windows 2008 R2
- Installing softwares and antivirus program, configuring outlook 2007/2010/2013.
- Configuration of VPN (Cisco any connect, Endpoint Security VPN Client, Juniper, Juno Pulse, Check Point VPN-1 Secure Client, Global Protect VPN).
- Installation of SCCM on client machine and troubleshoot on it.
- Hardening of operating system as per project requirements.
- General user administration and resolve user configuration/authentication issues.
Desktop Support Engineer
CMS Infosystems PVT LTD
08.2013 - 04.2014
- Worked as a field engineer and gave support to various clients of CMS Infosystems PVT LTD
- Worked as a team leader for Prometric project
- Handled New India Assurance site individually
Education
Bachelor of Commerce (B. Com) -
University of Pune
Skills
Operating systems or platforms: Windows, Linux,
Troubleshooting tools: SQL queries, Shell scripting, system and application logs
Ticketing tools: eService, Service now, Salesforce
Remote accessing tools: RDP, Bomgar, TEAMS meeting
Projects: International end user support, Healthcare applications and servers support, Server built with data migration
Certification
Microsoft Certified Solutions Associate windows 2012
Timeline
Senior Analyst
Global Logic Technologies PVT LTD
09.2024 - 11.2025
Cloud Infrastructure Services Lead 1
UST International PVT LTD (UST Technology)
12.2021 - 08.2024
Senior Associate
Capgemini PVT LTD
07.2019 - 11.2021
System Administrator
U&D Square Solutions PVT LTD
06.2017 - 04.2019
System Engineer
ISOURCE Info systems PVT LTD
07.2015 - 06.2017
Desktop Support Engineer
IBM-NETCONNECT Pvt LTD
04.2014 - 07.2015
Desktop Support Engineer
CMS Infosystems PVT LTD
08.2013 - 04.2014
Bachelor of Commerce (B. Com) -
University of Pune
DECLARATION
I hereby declare that the above-mentioned information is correct. I bear the responsibility for the correctness of the above-mentioned particulars
Place: Pune
Vikram Waghchavare