Summary
Overview
Work History
Education
Skills
Address
Timeline
SalesManager
Vikram Jit Singh

Vikram Jit Singh

New Delhi

Summary

To contribute effectively to the progress of the organization where excellence, honesty and integrity are foundations for success, to work in an organization, which gives an opportunity to continuously develop and improve management skills and where one’s skills are maximum utilized and appreciated. 10+ Year of experience in Operations of multiple sectors. Well proven track record of team management and strong focus on growth & sustenance of the business. Experienced to work with or without supervision. Highly skilled leader with skills in delegating tasks, team building and creating positive customer experiences. Well versed with operational tools.

Overview

13
13
years of professional experience
1
1
Language

Work History

Team Leader

IQOR INDIA SERVICES PVT LTD
St. Petersburg
04.2019 - 08.2022


• Setting targets for both individual and team.
• Measuring the performance of both individual and team.
• Offering advisors guidance and feedback.
• Helping to optimize procedures.
• Finding ways to motivate advisors.
• Ensuring advisors to adhere to company policy.
• Updating and preparing performance reports.

Team Coach Operations

FIS, Fidelity, T-Mobile
Gurugram
10.2011 - 04.2019
  • Responsibilities :
  • Conducting training/refresher for the team member
  • Setting targets for both individual and team
  • Measuring the performance of both individual and team
  • Offering advisors guidance and feedback
  • Helping to optimize procedures
  • Finding ways to motivate advisors
  • Ensuring advisors to adhere to company policy
  • Updating and preparing performance reports
  • Vikramsluthra@gmail.com
  • Team coach Operations (O2, Google & Tesco Chat Process)
  • Job Responsibilities :
  • Coach team members
  • Develop team strengths and improve weakness
  • Identify team goals and evaluate team progress
  • Resolve Conflict
  • Organize team initiatives

Team associate

Wipro LTD
05.2009 - 10.2011
  • Providing resolution within the TAT
  • Handling technical queries for ISP.
  • Daily hour completion
  • Maintain quality
  • Maintain customer satisfaction

Education

10th -

C.B.S.E Board

Intermediate/12th - undefined

C.B.S.E Board Graduation Delhi University

B.com

Delhi University

Skills

Microsoft Powerpointundefined

Address

Dwarka

New Delhi -110075

India

Timeline

Team Leader

IQOR INDIA SERVICES PVT LTD
04.2019 - 08.2022

Team Coach Operations

FIS, Fidelity, T-Mobile
10.2011 - 04.2019

Team associate

Wipro LTD
05.2009 - 10.2011

10th -

C.B.S.E Board

Intermediate/12th - undefined

C.B.S.E Board Graduation Delhi University

B.com

Delhi University

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Vikram Jit Singh