Vikrant Joshi

Project Summary:

Title: Payment MicroServices

Payment MicroServices is the combination of three applications i.e BSL,RDMP,CPD,CreditCard.Therese applications are following the Microservice Framework and are accomplishing the objective for which they are define.

• BSL is Rest-based Access to Banking's Systems which acts as a middleware layer and is designed in microservice based framework which receives the request from consumers and after the validation checks with respect to the call it's been forwarded to the backend system to process the request.
• RDMP is a platform which facilitates Deutsche bank to offer products to customers who can buy products (Fixed Term Deposits) from their existing accounts.
• CPD Online is an application designed which that manages transactions on CpD accounts (Conto pro Diverse), which are technical collective accounts for all failed bookings within ZVKK.

Roles and Responsibility:-

• Responsible for leading and mentoring the team in technical environment.
• Handling Product management Lifecycle.
• Application review for performance enhancement.
• Coordination with vendor and get issues resolve with SLA.
• Handling business queries related to new features.
• Handling transaction bookings performed using Kafka.
• Code Deployment and production incident management.
• Change management and Performance review Calls.
• SQL queries creation/updation for new/existing setup.
• Monitoring Setup for alerts.
• Monitoring Application usage using Geneos/Splunk/Grafana.
• L1/L2 Activity for incident and change implementation.Automation using Microsoft Power automate.

Project Summary:

Title: Portico Gateway

Portico Gateway was the gateway service provided by TSYS Globalpayment to different consumer to perform the payment via pos terminal. This Gateway help to perform the end to end payment cycle which includes EOD settlement. That Gateway services previously have Monolithic architecture as part of modernization they shifted all the services to Microservices architecture on gcp platform.

Roles and Responsibility:-

• Migration of On-prem (Legacy Application) to GCP Cloud
• Compete troubleshooting of production issues to determine root cause and provides fix recommendations to the development team.
• Troubleshooting the payment related issues like failed transaction, reverser transaction,batch jobs, etc, Supporting Squid proxy, WAF setup for application.
• Monitoring and setup the KPI dashboard and alert management for payment domain applications using different monitoring tools like Splunk, LogicMonitor,Aternity,Thousandeye.
• Handle queries raised by different merchants.
• Provide 24*7 to for application availability.
• Diagnose connectivity issues relating to middleware across all the third party environment
• Support daily operational activity like patching, Traffic routing, Certificate Update, Batch clearing
• Complete disaster recovery planning and implementation as per the requirement.
• Automating the manual task using Octopus/TeamCity/Jenkins
• Good understanding on Agile Frame working, Experience on raising the story/Feature/Task for different team
• Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc

Project Summary:

Title: MDES

Mastercard has a mission Digitize every Mastercard and to make every transaction cryptographically secure.MDES helps achieve this by creating a digital payment experience with enhanced security for issuers, merchants and consumers.

Roles and Responsibility:-

• Worked as part of the L2 Production support team to support all global Projects for different clients/Issuer and 6 different applications. Wallet includes are Apple Pay, Google Pay, Android pay, Citi Wallets and much more.
• Provided Knowledge transfer/training to teams.
• Taking ownership for any of the hot/blocker issues and provide solutions to mitigate the impact.
• Proactive in providing resolutions for TRTs, SWAT calls for taking decision on behalf of Application owner.
• Assisting business with the proactive measures to optimize the process.
• proactively involving in process improvement to suggesting the better approach to business so that the number of issues can be reduced.
• Participating in Business Intelligence processes including Knowledgebase document creation, incident case notes/reports logging and recording, bug logging etc.
• Leading efforts to resolve Major Service Incidents including post incident closure activities to identify root cause and corrective action activities
• Compete troubleshooting of production issues to determine root cause and provides fix recommendations to the development team
• Provide Support applications in all environments. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
• Trouble-shooting production incidents requiring detailed analysis of issues on web application, batch jobs, and databases.
• Handle queries raised by client and worked as per priority
• Complete Monitor for Application at API level, Infrastructure level using Dynatrace, Splunk.
• Daily Proactive Monitoring of all applications via Dynatrace, Splunk, Ipmon alert, etc.
• Develop expertise in the applications for multiple lines of business while taking ownership of the availability and quality of service
• Complete disaster recovery planning and implementation as per the requirement.
• Manage the application availability for supporting different activities performed on infrastructure level.

Project Summary: NSDL is a semi-government organization. Which offerer provides different services to the financial domain, which include TAN and PAN processing. Stock repository, etc. My project was on Pan Processing

Roles and Responsibility:-

• Experience working with various Linux machines with Red Hat and CentOS flavor.
• Making shell Script for managing the flow of business.
• Production support to PAN Application Module
• Application & DB Server Performance & Availability Monitoring.
• Daily Monitoring the EOD and BOD process of different module
• Troubleshooting and maintenance of the TIN(Tax Information Network) site.
• Monitoring Disk space, load average, on various servers manually
• Good knowledge of overall infrastructure technical knowledge & troubleshooting methodologies in Linux, preferably Red Hat.
• Identify, analyze and troubleshoot issues in the IT infrastructure systems/components related to Linux..
• Setting up Cron jobs.
• Daily Health Checks, backup and archival of files on a daily basis.

• Working as a first interface and single point of contact for all OSS Applications, OSS System consists of Inventory Management System (Cramer) , Performance Management System (PMS Metrica) , Fault Management System (NetExpert) and Business Process Management (IBM)
• Backup the data.
• Preparing monthly and weekly MIS issue report issues raised for application.
• Working with ticketing Tools like GSM