Vikrant Panwar
Gurugram
Summary
Dynamic Training Manager with 10+ years of experience in designing and implementing strategic training programs across multiple business models. Proven track record in developing high-performing teams, increasing employee engagement, and driving organizational growth. Strong leadership skills with the ability to effectively communicate and collaborate with diverse stakeholders. Adept at analyzing training needs and continuously improving learning methodologies. Committed to delivering exceptional results and exceeding business objectives.
Overview
11
11
years of professional experience
Work History
Sr. Manager Training & Development
Nirvasa Healthcare Pvt. Ltd.
Gurgaon
04.2024 - 07.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Strategic Planning and Leadership.
- Collaborate with senior management to identify training needs and align eLearning initiatives with business objectives.
- Technology Management.
- Quality Assurance.
- Stakeholder Engagement.
- Compliance and Standards.
- Designing employee learning path.
- New Hire Training.
- Leadership Training.
- Training budget planning.
- Refresher Training
Training Manager
Pristyn Care
Gurgaon
12.2021 - 03.2024
- Managing the entire training team (Include - Corporate training, Doctors Training, Sales Team Training).
- Implement training KPIs.
- Delivering training programmes.
- Conducted training assessments.
- Manage training budget.
- Conduct TNI to understand the gaps.
- Creates training manuals.
- Program design.
- Track employee success and progress.
- Employee onboarding.
- Technology Integration into training.
- Collaboration with stakeholders.
- Reporting and data analysis.
Senior Sales Trainer
Supportmart global services Pvt. Ltd.
Gurgaon
08.2021 - 12.2021
- Settled training domain in the organization (SOPs, Training content, Evaluation sheet etc)
- I was also part of the interview panel for the TLs and sales team.
- Imparting training to the NHT & Handled OJT and refresher trainings.
- Skill development of TLs and QAs.
- Review preparation.
- Attending meetings and GDs for process improvement.
Sales Trainer
One Point One Solutions Ltd.
Gurgaon
06.2020 - 08.2021
- NHT & OJT and Upskilling Trainings
- TNI & PKT
- Projects to improve the business performance
- Governance check for training data
- IRDAI training
- WBR presentation
- Handled Edtech Ops for 2 months and generated 8Lac+ monthly revenue by contributing individually
- Developed capsule modules for better learning (Video recordings).
Sales Trainer
Globiva Services Ltd.
12.2018 - 03.2020
- Handled business of AMEX (Sales)
- Apart from AMEX, also handled other businesses as well i.e- Pinelabs, Revv (Sales) & Kredit bee (Collections)
- Handling NHT and OJT.
- Monthly knowledge test.
- TNI coverage.
- Work closely with Ops to boost production.
Sales Trainer
One Point One Solutions Ltd.
09.2017 - 12.2018
- Taking NHT batch.
- Up-skilling the Operators.
- Conducting a refresher on the basis of TNI.
- Making a PowerPoint presentation for new updates.
- Conduct employee development trainings.
- Coach and counsel the operators on their current scores.
- Soft skills trainings.
Collection Trainer
Home Credit India Finance Pvt. Ltd.
10.2013 - 09.2017
- Handling NHT batches and OJT.
- Creating content and pre- and post-shifts.
- Launched projects to improve business revenue.
- Call calibrations & Floor Support
- Conduct training on POSH.
Process QA
Home credit India Finance Pvt Ltd.
Gurgaon
07.2015 - 12.2016
- Conducting shift briefing and sharing daily updates with team members.
- Taking the supervisory calls of the agents.
- Doing RCA on complaints and requests raised by Agents.
- Auditing calls and maintaining the quality of business.
Education
B.Com -
Dr. BR Ambedkar University
Agra, UP08.2013
10+2 -
UP Board
03.2010
Skills
- Business Development
- Business Planning
- Pipeline Forecasting
- Cold-Calling/Lead Generation
- Sales Analysis
- Hiring
- Training
- Leadership Development
- Succession Planning
- Performance Management
- Sales Training
- Soft Skills Training
- Relationship Building
- P&L Management
- MS Office Trainer
- Conflict Management Trainer
- Team Building Trainer
- Negotiation Skills Trainer
- Instructional Designer
- Behavioral Training Trainer
- Leadership Trainer
- CPR Trainer
- Team building Trainer
Websites
Freelanced clients
- Rajiv Gandhi Cancer Research Institute (Jul-2024) Team building Training to Nursing and dietitian staff)
- Apollo Hospitals (Jun- 2024), Training done for customer service team, Training done for Patient assisting team
- GoKhana (May- 2024), Training done for customer service staff
- Canara HSBC life insurance (Jan-2024), Training done for team building
Languages
- English
- Hindi
- Punjabi
Timeline
Sr. Manager Training & Development
Nirvasa Healthcare Pvt. Ltd.
04.2024 - 07.2024
Training Manager
Pristyn Care
12.2021 - 03.2024
Senior Sales Trainer
Supportmart global services Pvt. Ltd.
08.2021 - 12.2021
Sales Trainer
One Point One Solutions Ltd.
06.2020 - 08.2021
Sales Trainer
Globiva Services Ltd.
12.2018 - 03.2020
Sales Trainer
One Point One Solutions Ltd.
09.2017 - 12.2018
Process QA
Home credit India Finance Pvt Ltd.
07.2015 - 12.2016
Collection Trainer
Home Credit India Finance Pvt. Ltd.
10.2013 - 09.2017
B.Com -
Dr. BR Ambedkar University
10+2 -
UP Board
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