VIKRANT RAO
New Delhi,DL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Manager at AARKAY NEXUS GLOBAL LLP
MANAGER
01.2022 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed customer loyalty programs to increase customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Engineer in AMAZON & ONEPLUS
EMPLOYEE
05.2020 - 12.2021
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Worked with diverse types of weather and ground conditions.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
High School Diploma -
MODEL PUBLIC SCHOOL , India
NEW DELHI05.2020
Skills
- Resource Allocation
- Team Collaboration and Leadership
- Staff Management
- Supply Ordering
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Punjabi
Elementary (A2)
Timeline
Service Manager at AARKAY NEXUS GLOBAL LLP
MANAGER
01.2022 - Current
Service Engineer in AMAZON & ONEPLUS
EMPLOYEE
05.2020 - 12.2021
High School Diploma -
MODEL PUBLIC SCHOOL , India
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