Vikrant Sengar
Project Manager
Ghaziabad,UP
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Vcare Call Centers India Pvt Ltd.
12.2017 - Current
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Provided comprehensive product training to clients and supported them through the transition phase until full product adoption and proficiency were achieved.
Team Lead
Digicall Teleservices Private
11.2015 - 09.2017
- Handling inbound/outbound calls and chats
- Take care of social media escalations(FB/Twitter)
- Training new associates and troubleshooting for entire team
- Solve Customer Issues on priority
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
MBA - Sales And Marketing Education
Swami Vivekanand Subharti Unviversity
Meerut 05.2001 -
BBA -
Chaudhary Charan Singh Unviversity
Ghaziabad, India 05.2001 -
Skills
Strategic Planning
Project tracking
Financial Administration
Project Planning
Root Cause Analysis
Technical Support
Project Management
Coaching and Mentoring
Customer relations specialist
Accomplishments
- Supervised team of 15 Project Coordinators.
- Provided on-site client support across the USA, offering product assistance and resolving real-time issues.
- Attended the NALA Conference 2023 in Nashville, where I engaged with multiple clients and potential clients, fostering valuable relationships and networking opportunities.
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
05-2024
Project Manager
Vcare Call Centers India Pvt Ltd.
12.2017 - Current
Team Lead
Digicall Teleservices Private
11.2015 - 09.2017
MBA - Sales And Marketing Education
Swami Vivekanand Subharti Unviversity
05.2001 -
BBA -
Chaudhary Charan Singh Unviversity
05.2001 -