Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic
Vikrant Yadav

Vikrant Yadav

Noida

Summary

Dynamic Associate Project Manager with 4 year experience and enhancing operational efficiency by 20% through strategic process improvements. Expert in project management and collaboration, I leverage Power BI to drive data-informed decisions, ensuring on-time project delivery and elevated client satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Project Manager

Oriserve
Noida
02.2025 - Current
  • Led end-to-end delivery of Vodafone’s next-generation Chatbot Automation Project, reducing human agent dependency by 40%.
  • Collaborated with cross-functional teams to gather requirements and align milestones for seamless platform deployment.
  • Implemented AI-driven conversation flows, achieving a 30% increase in first-contact resolution rates.
  • Optimized project timelines through agile sprint planning, reducing cycle time by 20% compared to waterfall models.
  • Managed invoicing processes for contracts exceeding INR 50 Lakhs annually, ensuring accuracy and timely payments.
  • Drove process automation in chatbot training and validation, saving over 250 man-hours annually in support operations.
  • Conducted stakeholder review meetings, attaining a 95% satisfaction rate measured by post-project surveys.

Associate Project Manager

HCL Technologies
Noida
04.2022 - 01.2025
  • Led end-to-end project management initiatives, collaborating with cross-functional teams and stakeholders to identify 15+ process improvement opportunities, resulting in a 20% increase in operational efficiency.
  • Developed and deployed high-quality training documentation, reducing employee onboarding time by 30% and enhancing system adoption rates.
  • Conducted detailed gap analyses and business requirement gathering, contributing to saving 250+ man-hours annually through process streamlining.
  • Directed User Acceptance Testing (UAT) for multiple project phases, achieving a 98% success rate on first-round testing, accelerating go-live timelines by 15%.
  • Prioritized and aligned project requirements with business value, ensuring 100% on-time project delivery and driving client satisfaction scores up by 12%.
  • Spearheaded business process mapping exercises, contributing to a 6% increase in overall project profitability by reducing workflow redundancies.
  • Utilized Power BI and MS Excel to build dashboards that improved stakeholder decision-making speed by 25%, directly impacting project turnaround times.

Alliance Manager

Indian School Finance Company
Noida
05.2021 - 03.2022
  • Established streamlined communication frameworks across 5+ departments, resulting in 20% faster project turnaround and increased stakeholder satisfaction by 18%.
  • Strengthened stakeholder relationships, leading to the closure of key partnerships that contributed to a 7% YoY revenue boost.
  • Delivered tailored solutions after understanding stakeholder pain points, which helped reduce client churn by 10% within four months.
  • Facilitated cross-functional collaboration between sales, operations, and finance teams, accelerating project delivery timelines by 15%.

Education

MBA - Marketing And Business Analytics

Jaypee Business School
Noida
04.2021

BBA -

Delhi Metropolitian Education
Noida
05.2019

High School Diploma -

Ryan International School
Ghaziabad, UP
03.2016

Skills

  • Project Management
  • Organizational Development
  • Power BI
  • Collaboration
  • Slack
  • Jira
  • Requirements Gathering
  • Business process improvement
  • Business Process Mapping
  • Quality Assurance
  • Gap analysis

Hobbies and Interests

  • Swimming
  • Weight Lifting
  • Virtual Games

Timeline

Associate Project Manager

Oriserve
02.2025 - Current

Associate Project Manager

HCL Technologies
04.2022 - 01.2025

Alliance Manager

Indian School Finance Company
05.2021 - 03.2022

MBA - Marketing And Business Analytics

Jaypee Business School

BBA -

Delhi Metropolitian Education

High School Diploma -

Ryan International School

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Vikrant Yadav