Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

VIMAL KUMAR

New Delhi

Summary

Detail-oriented Desktop Support Engineer with expertise in troubleshooting hardware, software, and networking issues. Provides comprehensive technical support for end-users while enhancing system performance and productivity. Skilled in training users on new technologies and addressing usability and security concerns to foster positive user experiences.

Overview

9
9
years of professional experience

Work History

Desktop Support Engineer

PSPL PVT LTD
09.2023 - Current
  • Provided remote desktop support via TeamViewer and Remote Desktop, reducing downtime for end users.
  • Updated and patched systems to maintain compliance with IT security standards and minimize vulnerabilities.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security and user access control.

Desktop Support Engineer

CMS IT SERVICES PVT LTD
BAREILLY
03.2017 - 08.2023
  • Provided technical support to staff via phone, email, and in-person consultations, enhancing user satisfaction and issue resolution.
  • Diagnosed hardware and software issues, providing effective solutions promptly.
  • Installed, configured, and maintained computer hardware, software, and peripherals.
  • Worked with team members to troubleshoot network connectivity issues, ensuring minimal disruption to operations.
  • Managed vendor coordination for warranty and non-warranty hardware repairs and replacements, streamlining repair processes.
  • Maintained inventory of IT equipment and supplies to ensure operational efficiency.

Education

Bachelor of Science -

Kanpur University
U.P
01-2015

High schoole -

U.P Board
01-2009

Skills

  • Help desk expertise
  • Remote desktop support
  • Network troubleshooting
  • Active directory management
  • Malware removal
  • IT security protocols
  • Data recovery
  • Data protection
  • Software installation
  • Mac OS support
  • Peripheral support
  • Video conferencing assistance
  • Cloud computing
  • Vendor coordination

Disclaimer

I hereby declare that given information is true in my knowledge and belief.

Hobbies and Interests

Playing video games

Personal Information

  • Father's Name: Mr. Kanhaiyalal
  • Date of Birth: 08/18/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: married

Languages

English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Timeline

Desktop Support Engineer

PSPL PVT LTD
09.2023 - Current

Desktop Support Engineer

CMS IT SERVICES PVT LTD
03.2017 - 08.2023

Bachelor of Science -

Kanpur University

High schoole -

U.P Board
VIMAL KUMAR