VIMAL KUMAR GUDLA
Hyderabad
Summary
As a driven and results-oriented IT professional with over 13+ years of experience in ITSM tools, including ServiceNow and BMC Remedy, I am passionate about utilizing and honing my skills to take on new challenges. I am currently seeking an exciting new opportunity that will allow me to contribute my knowledge and ideas to the growth and success of the company while continuing to advance my skills and expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR SPECIALIST
LTIMindtree
09.2021 - Current
- Collaborated with stakeholders and departments to gather requirements, analyze systems, and finalize technical/functional specifications.
- Designed functional technology solutions and provided oversight throughout the development and implementation of ServiceNow Platform features.
- Conducted comprehensive code reviews and offered mentorship to junior team members.
- Successfully implemented custom-scoped applications tailored to specific project needs.
- Orchestrated end-to-end implementation of Customer Service Management, Field Service Management, Procurement Operations Management, Procurement Service Management, Supplier Lifecycle Management, and Accounts & Payable Invoice Operations applications, seamlessly integrating them with existing procurement processes.
- Demonstrated proficiency in developing robust workflows using Flow Designer, Agent Workspace, and integrating REST and SOAP APIs through Import Set APIs, Table APIs, IntegrationHub, and more.
- Possess practical experience in the ITSM, ITBM, ITOM, and ITAM modules.
- Acted as a dedicated point of contact for resolving critical business issues, ensuring effective communication and swift resolutions.
- Actively contributed to instance upgrades, leveraging expertise to support smooth transitions.
Technical Consultant
Optimum Solutions
09.2019 - 09.2021
- Engaging with stakeholders/departments to gather requirements, analyze systems, and finalize technical/functional specifications.
- Designing functional technology solutions and overseeing the development and implementation of ServiceNow Platform features.
- Implementing Scoped Applications, ITSM, Service Portal, Service Catalog, and Integrations.
- Possessing hands-on experience in building Flow Designer, Agent Workspace, Virtual Agent flow design, etc. Participated in instance upgrades.
TECHNICAL CONSULTANT
AsiaCloud Solutions
06.2018 - 09.2019
- Engaging with clients for requirement gathering, system analysis, and finalization of technical/functional specifications.
- Designing functional technology solutions and overseeing the development and implementation of ServiceNow Platform features.
- Preparing design diagrams, use cases, and estimation for ServiceNow implementation projects.
- Conducting application and database installation Proof of Concept (POC) for necessary customizations and integrations. Implementing Service Portal, Service Catalog, ITSM, and custom modules. Automating manual tasks.
- Participated in instance upgrades. Possesses excellent troubleshooting skills.
TECHNICAL CONSULTANT
EMC2
08.2017 - 03.2018
- Managed requirement gathering, system analysis, and finalization of technical/functional specifications.
- Worked on ITSM modules, PPM, and Service Request, among others.
- Optimized existing code and enhanced instance performance. Improved form performance by identifying and addressing scripts impacting performance.
- Resolved numerous critical and unidentified issues in the Instance.
- Coordinated with team members to prepare the Runbook and conduct Dry Runs.
- Possesses excellent debugging skills.
- Explored and actively participated in upgrade activities during the version upgrade process.
SENIOR CONSULTANT
Virtusa
09.2015 - 08.2017
- Orchestrated end-to-end implementation encompassing Asset Management, CMDB, and ITSM module customizations. Conducted requirements gathering and provided technical consultation on best practice methods and techniques.
- Delved deeply into ServiceNow ITSM modules: Incident Management, Problem Management, Change Management, Email Notifications, Service Request Management, Service Level Management, Asset & Configuration Management, and Organizational Data Management, among others.
- Explored LDAP integration with Active Directory, Outbound and Inbound Web Service Integrations, SCCM, UCMDB, xMaers, File-Based Integrations, etc.
- Explored various scripts and objects such as Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Macros, UI Pages, Workflows, Scheduled Jobs, Email Notifications, etc. Conducted data migration from Asset Manager to ServiceNow. Addressed issues arising during the Istanbul Upgrade through automation.
- Managed the creation, updating, and deletion of Groups and Catalog Items. Acted as a Consultant, providing feasibility analysis for new features/improvements. Troubleshooted instances for issues, conducted Code Reviews, and managed Update Set Activities.
- Organized scrum calls, retrospectives, and backlog grooming meetings. Provided training and mentorship to junior members in programming methodologies and best practices.
SENIOR PROJECT ENGINEER
Wipro
08.2010 - 08.2015
- Managed requirement gathering, system analysis, and finalization of technical/functional specifications.
- Established best practices for project support and documentation.
- Oversaw the smooth implementation and testing of applications.
- Provided post-implementation, application maintenance, and enhancement support to the client.
- Collaborated and communicated with team members for efficient management of work.
- Managed and offered technical guidance/support to the project team.
- Successfully delivered and implemented projects according to scheduled milestones.
- Implemented Incident Management, Problem Management, Change Management, Asset Management, PPM, SLA, and SR modules following ITIL processes in ServiceNow.
- Created SLAs, Notifications, Business Rules, Catalog Client Scripts, UI Policies, etc., and managed Update Set Activities and Table & Columns creation, as well as Content Management Portal customizations.
- Generated various reports based on customer requirements.
- Conducted ServiceNow training for clients and acted as the single point of contact for every business-critical issue.
Education
MASTER OF SCIENCE -
BITS Pilani
01.2014
BACHELOR OF SCIENCE -
Andhra University
01.2010
Skills
- ServiceNow
- ITIL
- JavaScript
- HTML
- CSS
- AngularJS
Certification
- CSA
- CIS - ITSM
- CIS - CSM
- CIS - PPM
- CAD
Languages
English
Hindi
Telugu
Kannada
Personal Information
- Date of Birth: 08/06/90
- Nationality: Indian
Timeline
SENIOR SPECIALIST
LTIMindtree
09.2021 - Current
Technical Consultant
Optimum Solutions
09.2019 - 09.2021
TECHNICAL CONSULTANT
AsiaCloud Solutions
06.2018 - 09.2019
TECHNICAL CONSULTANT
EMC2
08.2017 - 03.2018
SENIOR CONSULTANT
Virtusa
09.2015 - 08.2017
SENIOR PROJECT ENGINEER
Wipro
08.2010 - 08.2015
MASTER OF SCIENCE -
BITS Pilani
BACHELOR OF SCIENCE -
Andhra University
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