VIMAL KUMAR PANDEY

1) Ensure timely processing of shipments within given TAT for connection: Analyse transit times and cost-effectiveness of different lanes.
3) Inventory distribution (Admin consumables) between facilities - SVC/RSC.
4) Maintain and optimise Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
5) Solve operational issues (e.g., vehicle delays, warehouse overflow, manpower management ).
6) Oversee mid-mile vehicle trucking or air transportation.
7) To monitor pickups performance & cost-effectiveness of connections for all Odisha.
8) To monitor the heavy shipments delivery performance & its cost-effectiveness of connection for all Odisha.
9) Ensure to minimise the DEPS of shipments during operation(processing and connection) and in-transit of thevehicle.
10) Manage large teams handling unloading, scanning, sorting, and reloading.

• Contributed ideas for process and procedure improvements to streamline last-mile delivery operations.
• Managed customer returns, efficiently updating software to reflect changes in inventory levels.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Arranging and managing routes for delivery representatives.
• All delivery and reverse and vendor pickup planning and execution for performance.
• Maintaining all reports and documentation of SVC (branch).
• Monitor and reviewed statistics on a daily basis and provided constructive feedback for the team size more than 30 persons, which resulted in becoming the best performing team.
• Delivery and pickup follow-up for to achieve the operational target.

• As cluster head, taking care of all operational and non-operational activities.
• Drive and monitor the performance as per operational target as per company standard.
• Reviewed statistics on a daily basis performance and provided constructive feedback for the team to meet the desired target.
• Maintain closure of escalated case within TAT (24 hour) to meet the customer satisfaction.
• Checking and tracking of DC expenses (cost per shipment).
• Monitor discipline and integrity aspects of employees and initiate action when required.
• Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.
• Monitor that Stock audit, RTS closure is done by all DCs every day.

• As SVC in-charge, taking care of all operational and non-operational jobs.
• Arranging and managing routes for delivery representatives.
• Perform daily inspections of assets handling and equipment's.
• Liquidate Materials from WH to customers.
• All delivery and reverse and vendor pickup planning and execution for performance.
• Delivery and pickup follow-up for to achieve the operational target.
• Maintaining all reports and documentation of SVC (branch).
• Arranging of market vehicle if required of delivery of cargo (heavy) shipment.
• Monitor and reviewed statistics on a daily basis and provided constructive feedback for the team size more than 30 persons, which resulted in becoming the best performing team.
• Maintained customer satisfaction and handled escalated issues.
• After one year of service excellence performance, promoted to acting cluster manager for Dhanbad region.

• Loading & unloading of line haul (CARGO).
• Complete document handling and proper quality checking of cargo before loading.
• DEPS resolution through Rivigo's software system i.e.ZOOMTECH.
• Perform daily inspections of material handling equipment.
• Liquidate Materials from WH to customers.
• All pickup to planning and execution.
• Delivery and pickup follow-up for to achieve the operational target.

• Conversion of drawing into structures with the help of the technical team.
• Complete documentation of technical report for inspection.
• Inspection of the production site on a regular basis to check production output according to the technical specification.
• Train new employees on how to use machinery and follow procedures safely.
• Organize workflow by assigning responsibilities and preparing schedules.