VIMAL MP
Summary
An IT Infrastructure Delivery Management professional seeking a responsible and challenging position in a high-grown and dynamic organization which offers opportunities for professional and personal growth.
Around 19 years of experience in IT industry, handled various roles like Network Operations Management, Service Delivery and Release Management. Demonstrated excellence in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery / Process Targets. Knowledge on Information Security, Risk Mgmt and ITIL 2011. Monitor & review service delivery performance through the defined governance model. Understand client requirements, new business opportunities and drive till closure. Manage crisis and facilitate Continual Service Improvement plans. Handle various operational/escalated issues & ensure proper resolution. Monitor & review service delivery performance through the defined governance model. Proficient in Installation, Configuration and Management of Cisco Routers, Switches, ACS, Cisco ASA Firewalls, F5 Load balancers and Wireless Network Devices. Excellent communication and interpersonal skills with proven abilities in resolving complex networking, hardware, and software related issues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager - Cloud Infrastructure Services
Capgemini
09.2022 - Current
- Working as Network & Cyberdefence Operations Manager for AXA Global Insurance France
- Leading a team of 48 engineers managing the Cyberdefence-Secure Web Gateway, Voice, Network & Security across Europe, Asia, Japan, and North America regions
- Leading Network Projects and Service Delivery, SLA and People Management; creating Project plans to accommodating stakeholder and customer needs to deliver Datacentre Network hardware refresh project
- Delivering all services as per SLA
- Escalate any quality issues affecting customer satisfaction to the Capgemini Leadership
- Conducting regular project audits to track risks and analyse reports, reviews to identify risk areas and establish protocol to control or eliminate problems, routine compliance audits to ensure adherence to regulatory guidelines
- Performing project tracking through concise status reports and time and resource management reports; driving the Weekly and Monthly Governance with AXA Product & Service Ownership stakeholders
Release Manager – ANZ Technology Operations
Cognizant
07.2015 - 09.2018
- Release Manager for PEGA software projects at ANZ Technology Operations
- Supervised a team in multiple locations to successfully deploy releases into Production across all Business areas
- Owned release process throughout SDLC
- Implemented new artefacts to ensure change management and communication across impacted areas were successfully identified and managed
- Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact
- Coordinated the software release process between the Engineering and Quality Assurance (QA) teams of ANZ bank's internal and external customers
- Lead cross-functional team to support each Release project plan and post Release/Change review
- Concurrently managed multiple Releases and Changes for multiple PEGA applications
- Provided Release services for traditional SDLC Waterfall as well as Agile Scrum
- Increased visibility and redefinition of release management's role in supporting business initiatives and successful production releases
- Managed release team in successful release roll outs for multiple lines of business covering multiple Applications
- Handled Releases for PEGA applications like Disputes & Schemes, Home Loan Pricing, Global Lending and Origination Systems, Small Business Origination Services and ANZ standard workflow services
Technical Lead for Network & Security and Monitoring Towers
Cognizant
02.2012 - 08.2015
- Company Overview: Emdeon Business Services
- Managed a team of 32 members both on People Management and Technical Management perspective for Network, Security and Monitoring towers for US project Emdeon Business Services
- Emdeon Business Services is the largest of its kind in Revenue and Payment cycle management in United States
- The company operates the largest financial and administrative information exchange in US, having one of the largest and sophisticated Network/Security Infrastructure in the world
- Team was responsible for managing two large Data centres located in Memphis and Nashville on a 24/7 support model
- Actively participated in the Black Belt project driven by the Operations Maturity team of CTS in alert reduction and Pending tickets reduction
- Alert reduction has been taken up as a project and was able to bring down the alert count significantly over a period
- Job responsibilities include:
- Managing staff induction, training, and performance reviews
- Delegating task and responsibilities to appropriate support team members
- Conducting key client facing Bi-weekly and Monthly service review meetings
- Providing guidance to subordinates on a regular basis on goals and objectives
- Resolving conflicts within support team members
- Monitoring support team members to ensure prompt resolution of client queries
- Manage all customer contracted SLAs and KPIs
- Ensure escalated issues are resolved thoroughly and quickly
- Ensure all procedures, policies and processes are clearly documented for all functional deliverables and tasks
- Monitor and manage tickets with the technical infrastructure team to ensure they are delivered on time and with the right quality
- Conduct quality checks to ensure service delivery quality and process improvement monthly
- Manage crisis/BCP and facilitate service improvement plans
- Handle various operational/escalated issues & ensure proper resolution
- Monitor & review service delivery performance through the defined governance model
- Own delivery Quality and C-sat
- Emdeon Business Services
Technical Specialist
Wipro Infotech
02.2011 - 01.2012
- Company Overview: Onsite Assignment
- Technical Specialist at Wipro InfoTech deputed to MTN Uganda (East Africa) as Team Lead for Network Tower with a team size of 16 onsite members
- Job responsibilities include maintaining the Network & Security infrastructure for MTN in Uganda, Zambia, Rwanda & Swaziland
- MTN is the largest Telecom Company in Africa
- Onsite Assignment
Senior Engineer Network Management
Wipro InfoTech
02.2005 - 12.2010
- Company Overview: John F Welch Technology Centre (General Electric India Technology Centre)
- Job responsibilities include installation, configuration and administration of Cisco Routers, Switches, Wireless LAN controllers, WiSM modules and Wireless Control Server (WCS), Cisco 6500, 4000 series catalyst switches, 7500 series Routers and 1200 series wireless Access Points
- Large Campus Network Consisting of Eight Cisco Catalyst 6513 series switches, one hundred and twenty Catalyst 4500 series and ninety-nine 1200 series Cisco Aironet Wireless Access points
- Metro Ethernet connectivity to 3 other locations including Reliance Data center located across Bangalore using Reliance as the Primary connectivity link and Tata as the Backup link
- Day to day activities include monitoring the entire Campus network, troubleshooting Routing and Spanning Tree issues, wireless connectivity issues, network outages, LAN management, monitoring the WAN links using MRTG
- Coordinating with vendors for resolution of major WAN outages
- Projects:
- Cat OS to IOS conversion on all Core switches
- Designing of Separate network for Database servers and NAS filers
- Creation of New VLANs for new business units
- Installation and configuration of Ciscoworks2000 LMS 2.5 and 3.1
- Installation of Cisco Wireless LAN Solution Engine (WLSE)
- Up gradation of Routing Engine on Cisco 7206 router (NPEG-2)
- Installation and Configuration of Redundant Cisco Secure ACS server and Remote Agent Server and testing of the same for the desired functionality
- Installation and Configuration of Wireless LAN Controller and Wireless LAN Control System modules
- John F Welch Technology Centre (General Electric India Technology Centre)
System Administrator
Nirmalagiri College Kannur
01.2002 - 01.2005
- Company Overview: NAAC accredited
- Responsible for setting up and management of Local Area Network within each department as well as setting up Windows 2000 Server and Exchange server 2000 for internal email communication
- Setting up proxy servers, Remote client management software and Network management tools
- NAAC accredited
Education
Bachelor’s Degree in Science (B. Sc Physics) -
University of Calicut
01.1998
Skills
- IT Project Management
- IT Infrastructure Management - Development & Design
- Operations Management
- Data Center Operations
- Customer Relationship Management
- Vendor Management
- People/Team Management
- Employee mentoring and coaching
- Financial and Budget planning
- Cloud Computing
- Stakeholder Management
- Release Management
- Techno Functional Solutions
- Network Operations Management
- Service Delivery
- Release Management
- Information Security
- Risk Management
- ITIL 2011
- Excellent communication and interpersonal skills
Certification
- Microsoft Certified Azure Administrator
- Certified Scrum Master (CSM)
- ITIL 2011 Foundation Certified
- Cisco Certified Internetworking Expert (CCIE Routing & Switching) Written
- Cisco Certified Internetworking Expert (CCIE-Wireless) written
- Certified Wireless Network Administrator (CWNA)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified PIX and ASA Administrator (SNPA)
- Microsoft Certified Systems Engineer (MCSE- Windows NT)
- Computer Service Technician (CST-ETA Electronics Technicians Association, Indiana USA)
- Professional Diploma in Software Engineering from Datapro InfoWorld Ltd.
- Attended boot camp on Cisco Unified Wireless Network from Cisco
Timeline
Senior Manager - Cloud Infrastructure Services
Capgemini
09.2022 - Current
Release Manager – ANZ Technology Operations
Cognizant
07.2015 - 09.2018
Technical Lead for Network & Security and Monitoring Towers
Cognizant
02.2012 - 08.2015
Technical Specialist
Wipro Infotech
02.2011 - 01.2012
Senior Engineer Network Management
Wipro InfoTech
02.2005 - 12.2010
System Administrator
Nirmalagiri College Kannur
01.2002 - 01.2005
Bachelor’s Degree in Science (B. Sc Physics) -
University of Calicut
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