Vimala Gurakhanavar
Bangalore
Summary
Results-driven professional with expertise in revenue generation, CRM management, and sales cycle management. Proven track record in lead qualification and driving substantial revenue growth.
Overview
4
4
years of professional experience
Work History
Senior Academic Counsellor
Leap Scholar
Bangalore
2024.03 - 2026.03
- Initiating contact with potential leads, checking lead qualification, Scheduling qualified meetings or demos, understanding the need and demonstrating the product accordingly, objection handling ,follow up and closure.
- Using CRM tools like Salesforce to track leads, log interactions, and keep customer data up to date and the features to identify and qualify prospects for targeted outreach.
- Generated a revenue of 8-10L monthly with meeting specific quotas and key performance indicators (KPIs) for activities like calls, emails, and meetings scheduled.
- Carrying daily, weekly, and monthly revenue achievements and provide feedback to improve marketing and sales efforts.
Academic Counselor
UpGrad
Bangalore
2023.03 - 2024.01
- Provide support and direction as mentor for candidates exploring career opportunities.
- Carrying weekly enrollments, revenue, or target achievement.
- Owning the complete sales cycle for leads from telephonic/video calls, product demonstrations, sales closing, and post-sales relationship management.
- Maintaining a detailed database of all the interactions on the CRM and providing constant feedback on the quality of leads to the marketing team.
- Generated a revenue of 90 lakhs in the span of 10 months.
Technical Support Advisor
Concentrix
Bangalore
2021.12 - 2023.03
- Managed ticketing system to track customer issues and ensure timely resolution.
- Resolved escalated cases from junior team members in a timely fashion.
- Collaborated with team members to improve support processes and customer satisfaction.
- Documented common issues and solutions in the knowledge base for reference.
- Maintained up-to-date knowledge of product offerings and industry trends.
Education
BBA - Marketing
Gogte College of Commerce
Belgaum, Karnataka 10.2021
Skills
- Effective communication
- Revenue generation
- CRM management
- Sales cycle management
- Problem solving
- Self-Directed
- Lead qualification
Timeline
Senior Academic Counsellor
Leap Scholar
2024.03 - 2026.03
Academic Counselor
UpGrad
2023.03 - 2024.01
Technical Support Advisor
Concentrix
2021.12 - 2023.03
BBA - Marketing
Gogte College of Commerce